Remote Bilingual Scheduling Coordinator

Nesco Resource; Fort Lauderdale (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in healthcare is looking for a Scheduling Coordinator to manage patient appointments across various ophthalmology practices. The role involves coordinating calls in a fast-paced environment while ensuring professionalism and excellent customer service. Ideal candidates will have experience in healthcare, exceptional communication skills, and be bilingual in English and Spanish.

Benefits

Comprehensive benefits package

Medical, Vision, Dental coverage

401K

Employee Assistance Program services

Qualifications

• 2 years of experience in a Healthcare-Related field.
• Strong customer orientation and servicing skills.
• Excellent communication skills with patients over the phone.

Responsibilities

• Receives patient calls in a high-volume call center.
• Schedules patients with the correct type of provider.
• Collects patient demographic information including insurance coverage.

Skills

Customer Orientation

Communication Skills

Detail-oriented

Organized

Bilingual

Tools

NextGen

Job description

Responsible for coordinating and scheduling patients for services at various ophthalmology practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practices.

Essential Functions

Receives patient calls in a high-volume call center environment and is responsible for scheduling the patient with the correct type of provider.

Utilizes various systems to determine appointment availability and schedule the appropriate appointment.

Collects all relevant patient demographic information including insurance coverage, patient medical history etc.

Can educate the patient on referral process and arrange for any diagnostic testing.

Has fundamental understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.

Taking on any other responsibilities assigned by the manager

Requirements

Job Specifications

Typically has the following skills or abilities :

2 years of experience in a Healthcare-Related field.

Strong customer orientation and servicing skills

Consistently displays professionalism and positive rapport with fellow employees.

Demonstrate initiative in accomplishing department and company-wide goals.

Excellent communication skills with patients over the phone in an energetic and empathetic manner

Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously.

Detail-oriented and well-organized

Bilingual : English and Spanish

Preferred Skills : Experience with NextGen

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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