Scheduling Coordinator

Socket.dev; Ringgold (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Chattanooga Heart Institute is seeking a Scheduler to orchestrate a seamless care process by coordinating patient appointments and managing multiple provider schedules across locations. You will verify insurance, collect copays, and guide patients through the scheduling and portal process, ensuring accuracy and efficiency.

Key responsibilities include entering orders into the EHR, cross-covering scheduling tasks, and generating recall communications to keep care flowing smoothly for patients

Qualifications

• Strong attention to detail and accuracy in scheduling and data entry.
• Excellent communication and customer service abilities for patients and providers.

Responsibilities

• Check patients in at time of appointment, verify insurance, collect copays, and update demographics.
• Check patients out, schedule follow-ups, collect balances, and coordinate imaging or labs.
• Enter imaging and lab orders into the EHR.
• Cross cover in all areas of scheduling across locations.
• Produce weekly recall reports and contact patients to arrange appointments.
• Process scheduling tasks within the practice management system.

Skills

Attention to detail

Multitasking

Communication skills

Education

High School Graduate General Studies

High School GED General Studies

Job description

Where You’ll Work

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Check patients in at time of appointment, this includes but is not limited to verifying insurance, collection of copays, updating demographics, downloading medication list from ePrescribe, MSSP forms completions, scanning insurance card and verifying insurance, completion of HIPAA forms and creating a fee ticket for the clinical staff .
• Check patients out – this includes but is not limited to making a return appointment, collecting account balance, copays, co-insurance, creating recall, schedule appropriate imaging, labs, radiology, pulmonary tests with the appropriate hospital location and coordinate with upcoming appointment with physicians, creating patient portal tokens and explaining patient portal instructions, and directing the patient to the correct location to schedule imaging or hospital procedures.
• Scheduling and entering imaging and lab orders into EHR.
• Cross cover in all areas of scheduling and at all locations.
• Weekly recall report – Call the patients, schedule appointments with physician or for imaging and lab and send reminder card per guidelines.
• Receive and complete scheduling tasks within the practice management system.

Job Requirements

Required

• None, upon hire

Preferred

• High School Graduate General Studies and 1-3 years One or more years in a medical office environment, upon hire or
• High School GED General Studies and 1-3 years One or more years in a medical office environment, upon hire