Scheduling Coordinator

Chattanooga Heart Institute; Ringgold (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Chattanooga Heart Institute in Ringgold, GA is seeking a Scheduler to coordinate patient and provider appointments, ensuring smooth operation of the care process.

You will verify insurance, collect copays, enter data into the EHR, and communicate scheduling details across imaging, labs, and physician visits.

This role requires strong attention to detail, solid communication, and the ability to manage multiple tasks in a fast-paced medical office.

Qualifications

• Experience in a medical office is preferred but not required.
• Strong communication and organizational skills are essential.
• Ability to handle multiple tasks with accuracy and empathy.

Responsibilities

• Schedule patient appointments and coordinate provider schedules for procedures.
• Verify insurance information, collect copays, and gather necessary documentation.
• Input orders into the EHR and ensure accurate patient demographics.
• Provide exceptional customer service to patients in person and by phone.
• Cross-cover scheduling across locations as needed.
• Prepare recall notices and coordinate imaging, labs, and tests with hospital locations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Check patients in at time of appointment, this includes but is not limited to verifying insurance, collection of copays, updating demographics, downloading medication list from ePrescribe, MSSP forms completions, scanning insurance card and verifying insurance, completion of HIPAA forms and creating a fee ticket for the clinical staff .
• Check patients out – this includes but is not limited to making a return appointment, collecting account balance, copays, co-insurance, creating recall, schedule appropriate imaging, labs, radiology, pulmonary tests with the appropriate hospital location and coordinate with upcoming appointment with physicians, creating patient portal tokens and explaining patient portal instructions, and directing the patient to the correct location to schedule imaging or hospital procedures.
• Scheduling and entering imaging and lab orders into EHR.
• Cross cover in all areas of scheduling and at all locations.
• Weekly recall report – Call the patients, schedule appointments with physician or for imaging and lab and send reminder card per guidelines.
• Receive and complete scheduling tasks within the practice management system.

Job Requirements

Required

• None, upon hire

Preferred

• High School Graduate General Studies and 1-3 years One or more years in a medical office environment, upon hire or
• High School GED General Studies and 1-3 years One or more years in a medical office environment, upon hire

Where You'll Work

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.