Scheduling Coordinator

OhioHealth; Pickerington (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

OhioHealth is seeking a Scheduling Coordinator for the Surgery Administration department. This role handles daily scheduling of in-patient and out-patient procedures, verifies demographic and insurance information, and guides patients on check-in and preparation.

Hours are 8:00 AM to 4:30 PM, Monday through Friday, with a 40-hour work week. The ideal candidate will have strong computer skills and prior scheduling or secretarial experience in healthcare.

Qualifications

• Knowledge of medical procedures.
• Basic computer and typing skills.
• 2 years experience in a healthcare setting or 2 years scheduling experience.
• 2 years secretarial or unit clerk experience.

Responsibilities

• Scheduling Functions: Screens and directs telephone calls, scheduling patient services for all Centers.
• Interviews and obtains necessary information to process patient registration; coordinates pre-registration; handles cancellations and re-scheduling.
• Customer Service: Screens and directs calls within three rings; informs management of complaints; maintains confidentiality.
• Identifies and coordinates needs with physicians, department managers, and office staff.
• Identifies and implements problem solutions; participates in department process improvement efforts.
• Performs other duties; supports safety, quality and efficiency as part of a High Reliability Organization.

Skills

Customer service

Scheduling

Phone etiquette

Multitasking

Education

High School or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared.

Hours 8a-4:30pm

Responsibilities And Duties

70%

Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.

20%

Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.

5%

Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.

5%

Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers.

Performs other miscellaneous duties as needed.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

High School or GED (Required)

Additional Job Description

Knowledge of medical procedures; Basic computer and typing skills; 2 years experience in a healthcare setting or 2 years scheduling experience ; 2 years secretarial or unit clerk experience.

Work Shift

Day

Scheduled Weekly Hours

40

Department

Surgery Administration

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment