Scheduling Coordinator

Angel Caregivers - Harwood Heights, IL; Park Ridge (IL); On-site; USD 40,000 - 58,000; Full time

Job summary

A leading home care agency is looking for a Scheduling Coordinator to manage day-to-day operations, support caregiver recruitment, and ensure quality client care. This role requires strong communication and organizational skills, with an emphasis on data management and customer service. The Coordinator will work closely with direct care providers and report directly to the Director of Operations, playing a critical part in ensuring service delivery and staffing efficiency.

Benefits

Paid time off

Training & development

Illinois Secure Choice

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years experience in customer service, preferably healthcare-related.
• Familiarity with data privacy and HIPAA regulations is advantageous.

Responsibilities

• Reports to the Director of Operations and handles client intakes.
• Initiates hiring process including recruitment and interviews.
• Maintains personnel files and oversees caregiver performance appraisals.

Skills

Communication

Data Management

Customer Service

Organizational Skills

Education

High School Diploma

Associate Degree

Tools

MS Office Suite

Google Docs

Job description

Benefits:

• Illinois Secure Choice
• Paid time off
• Training & development

We are seeking a Scheduling Coordinator to join our dynamic team! The Scheduling Coordinator is a key member of Angel Caregivers, Inc.'s management team. This compassionate professional will be actively involved in day-to-day operations—from human resources to client service delivery. They will work closely with clients, our excellent team of direct care providers, and our Director of Operations.

RESPONSIBILITIES

• Reports directly to the Director of Operations
• Answers telephone calls and conducts client intakes.
• Initiates the hiring process for caregivers, including recruiting, processing applications, conducting background screenings, interviewing candidates, and validating references.
• Orients caregivers and maintains up-to-date caregiver files according to established policies and procedures.
• Accurately manages and updates client and employee data, including personnel information, compensation, benefits, tax records, attendance, performance reviews, pay rate evaluations, and termination details.
• Matches caregiver qualifications and availability with client needs when scheduling shifts.
• Supervises caregivers and completes performance appraisals at specified intervals.
• Plays a key role in employment decisions, including hiring and termination.
• Comprehends and follows established Angel Caregivers policies and procedures.
• Conducts initial and ongoing in-home evaluations, facilitates caregiver introductions, and oversees service delivery.
• Handles emergency calls after hours and on weekends (on a rotating basis).
• Participate in the quality assurance reviews and evaluations of the agency’s services.
• Orients, trains, and onboards employees while maintaining official personnel files inaccordance with applicable laws and company policies.
• Adeptly manages unique and complex situations using readily available resources
• Ability to hire and retain high-quality caregivers
• Communicate effectively with potential and current employeesInterest in new avenues and ways to recruit caregivers
• Reviewing and assessing applications according to our office standards.
• Assist with new hire orientation and ensure applicants have completed all required paperwork
• Collaborating with the Scheduling Coordinator to match qualified caregivers with appropriate clients
• On-call one week per month (Monday-Friday after 5 p.m. and all day Saturday and Sunday)

QUALIFICATIONS

A. Education, Training and Certification:

• High School Diploma or equivalent required, Associate Degree has an advantage
• Valid Driver’s License

B. Experience:

• Minimum of 2 years of experience in a customer service role, preferably in healthcare, home care or other related industries

C. Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Ability to build rapport with clients
• Excellent ability in managing sensitive and confidential situations with tact and professionalism
• Ability to prioritize and multitask
• Proven experience with data imputation techniques such as missing data handling and outlier detection.
• Attention to detail and accuracy in data management
• Familiarity with data privacy, HIPAA regulations, and maintaining patient confidentiality in a home care setting is a PLUS
• Positive and professional demeanor
• Strong organizational, attention to details, and time management skills
• Proficiency in MS Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features

D. Physical Demand:
Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more

Expected hours: 40 per week

Schedule:
9AM - 5:30 PM, 8 hour shift with unpaid lunch break
Day shift
Monday to Friday alternate every other weekend