Scheduling Coordinator

South Shore Health System; Norwell (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

South Shore Hospital in Massachusetts seeks a Scheduling Coordinator to manage patient appointments, verify insurance details, and obtain pre-authorizations as needed. The role emphasizes accuracy, professional communication, and high-quality customer service.

The role requires proficiency with scheduling processes, ability to multi-task in a fast-paced medical environment, and knowledge of Windows/Microsoft Office. Healthcare experience is preferred but not mandatory.

Qualifications

• Customer service experience required.
• Healthcare experience preferred.
• Ability to thrive in a fast-paced medical environment.
• Excellent spelling, communication and grammar skills.
• Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.
• Medical Terminology knowledge preferred.

Responsibilities

• Booking appointments for services at South Shore Hospital, by telephone or fax.
• Verify demographics and processor changes as needed.
• Utilize insurance software to verify insurance and obtain authorizations.
• Locate and identify correct Provider utilizing Meditech and update provider records as needed.
• Demonstrates knowledge of booking appointments, rescheduling, and cancellation processes.

Job description

Job Description Summary

Scheduling Coordinator represent Central Wide Scheduling at South Shore Hospital by answering live telephone callsprofessionally, accurately, and efficiently. CWS will provide callers with exceptional customer service anddemonstrate call control while maintaining a high level of professionalism with each interaction. CWS schedules,takes and verifies insurance information and request pre authorizations as necessary

Job Description

JOB REQUIREMENTS

• Minimum Education - Preferred
• Equivalent to high school curriculum preferred
• Minimum Work Experience
• Customer service experience required. Healthcare experience preferred.
• Required additional Knowledge, and Abilities
• Ability to thrive in a fast-paced medical environment.
• Excellent spelling, communication and grammar skills.
• Maintain the ability to multi task and toggle between multiple screens seamlessly.
• Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.
• Medical Terminology knowledge preferred.

ESSENTIAL FUNCTIONS

1. 1 - Demonstrates knowledge of booking appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician or physician staff and may be done by telephone or fax.
   1. a - Is proficient when scheduling, re-schedule/cancel patients in the computer.
   2. b - Will insure that caller has a clear understanding of test and any preps that are necessary.
   3. c - Is efficient verifying demographics and making necessary changes if needed.
   4. d - Utilize insurance software to verify insurance.
   5. e - Able to run and work off of applicable reports.
   6. f - Provide training as needed to assist the team.
   7. g - Establishes proper identity of Patient from caller by using 3 sources of identification
2. 2 - Responsible for all pre-certification, eligibility and verification of benefits on all accounts.
   1. a - Utilize on line tool efficiently for the purpose of verifying insurance.
   2. b - Can effectively enter all insurance information into Meditech.
   3. Meditech.
   4. c - Retrieves authorizations as necessary
3. 3 - Can locate and identify the correct Provider utilizing Meditech
   1. a - If Provider is not in the system. Scheduler will enter new Provider information into notes for the purpose of updating the Provider dictionary.
   2. b - Knows how to confirm the Provider is on Staff at South Shore Hospital
4. 4 - Technology – Embraces technological solutions to work processes and practices.
   1. a - Demonstrate full knowledge of utilizing Department computer programs.
   2. b - Able to function and have a complete understanding of computer downtime process.
   3. c - Able to review and analyze Amtelco, Meditech, IntellaSource, and Passport programs.
   4. d - Manage own timecard responsibilities.
   5. e - Able to utilize the phone system, including VERA system.
   6. f - Ensures accurate messaging/paging information by confirming spelling of callers first/last name, phone number, DOB, and primary care physician.
5. 5 - Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
   1. a - Adheres to patient identification policies/procedures.
   2. b - Adheres to universal precautions and respiratory etiquette guidelines.
   3. c - Understands individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).
   4. d - Understands role in Department specific plan for emergency preparedness
   5. e - Knowledge of SNAP communication tool, ability to activate, track response and ability to educate end-users on
      use.
   6. f - Mastery of Red Alert activation/monitor alert response and update appropriate person as needed dependent upon code type.
6. 6 - Customer Service
   1. a - Is competent with all aspects of Customer Service.
   2. b - Is able to help all internal and external patients utilizing the Customer Service skills learned in Training.
   3. c - Knows when to elevate a difficult situation to Management.
   4. d - Must demonstrate knowledge of Customer Service skills by passing training programs
7. 7 - Actively participates in Information Center Continuing Education programs
   1. a - Attends monthly continuing education sessions
   2. b - Completes all associated measurement tools and learning exercises
   3. c - Completes all monthly emergency preprardenes education tasks
   4. d - Under the guidance of the manager and Customer service trainer participates in feedback programs to further develop customer service skills

ESSENTIAL FUNCTIONS (Cont.)

1. 1 - Technology and Learning
   1. a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and
      procedures that continue to develop in their role and throughout the organization.
   2. b - Embraces technological advances that allow us to communicate information effectively and efficiently based
      on role.

UNIT / DEPARTMENT SPECIFIC JOB FUNCTIONS

1. 1 - Can schedule all Patients effectively and keeping within all Hospital standards
2. 2 - Can effectively utilize the One Call system
3. 3 - Can connect callers to appropriate calling destination efficiently
4. 4 - Always works within the Team parameters by helping co workers when necessary

PHYSICAL REQUIREMENTS

Indicate the appropriate physical requirements of this job in the course of a shift.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

General Activity - Frequent Standing/Walking Required, No Driving

Motion - No Motion requirements needed

Motor Skills - Use of hands required, Use of feet required

Weight/Force - No lifting required