Scheduling Coordinator

Personal Touch Home Care of Virginia Inc; Newport News (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k

Life insurance

Mileage reimbursement

Professional growth

Employee assistance program

Perks program

Employee recognition

Job summary

Personal Touch Home Care of Virginia Inc. in Newport News, VA is seeking a Scheduling Coordinator to organize patient care staff and support administrative operations.

The role ensures accurate intake, schedules visits, and communicates with clinicians and clients to maintain service quality. The ideal candidate has strong customer service skills, attention to detail, and the ability to work well within a team in a fast-paced office environment.

Qualifications

• Customer Service: 2 years (required).
• Home health: 1year (preferred).
• Scheduling for medical staff is preferred.
• Excellent customer service skills.
• Ability to interact effectively with all levels of personnel.
• Effective organization skills with attention to detail.
• Effective written and verbal communication skills in English.
• Ability to work effectively in a team environment.
• Ability to represent the Agency as a professional.

Responsibilities

• Receives initial referral from intake and verifies information such as patient demographics, insurance coverage, PCP, emergency contact and any other pertinent information related to home health care services.
• Updates and corrects any missing or incorrect information found during initial call to ensure SOC clinician has correct information.
• Schedules/ coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/ Supervisor.
• Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor.
• Schedules/coordinates all admissions, initial visits, discharges and routine visits for field clinicians according to the Agency policy and under the supervision of the Quality Review Manager and Director of Patient Services.
• Assists in answering phones and maintains pertinent information regarding incoming calls, availability and comments using communication notes.
• Runs and works reports as assigned to ensure compliance.
• Updates Quality Review team regarding patient issues and concerns in a timely manner.
• Schedules all necessary personnel to resolve call outs and all last-minute cancellations.
• Reviews all team discipline schedules daily.
• Performs other duties as assigned.

Skills

Customer Service

Communication Skills

Teamwork

Attention to Detail

English Proficiency

Job description

Personal Touch Home Care of Virginia Inc - Scheduling Coordinator

Newport News, VA

About Us:

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary:

The Scheduler is responsible for coordinating and scheduling patient care staff and providing assistance to administrative staff.

Responsibilities:

• Receives initial referral from intake and verifies information such as patient demographics, insurance coverage, PCP, emergency contact and any other pertinent information related to home health care services.
• Updates and corrects any missing or incorrect information found during initial call to ensure SOC clinician has correct information.
• Schedules/ coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/ Supervisor.
• Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor.
• Schedules/coordinates all admissions, initial visits, discharges and routine visits for field clinicians according to the Agency policy and under the supervision of the Quality Review Manager and Director of Patient Services.
• Assists in answering phones and maintains pertinent information regarding incoming calls, availability and comments using communication notes.
• Runs and works reports as assigned to ensure compliance.
• Updates Quality Review team regarding patient issues and concerns in a timely manner.
• Schedules all necessary personnel to resolve call outs and all last-minute cancellations.
• Reviews all team discipline schedules daily.
• Performs other duties as assigned.

Qualifications:

• Customer Service: 2 years (required).
• Home health: 1year (preferred).
• Scheduling for medical staff is preferred.
• Excellent customer service skills.
• Ability to interact effectively with all levels of personnel.
• Effective organization skills with attention to detail.
• Effective written and verbal communication skills in English.
• Ability to work effectively in a team environment.
• Ability to represent the Agency as a professional.

Working Conditions:

This position typically operates in an office environment.

Job Type: Full-time

Pay: $20.00 to $23.00 per hour

We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well‑being.