Scheduling Coordinator

Tennessee Oncology PLLC; Nashville (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

Tennessee Oncology, based in Nashville, is seeking a Scheduling Coordinator to manage complex patient appointment scheduling, including chemotherapy plans, referrals, and Radiology/Procedures. This role requires coordinating needs across multiple clinics to improve scheduling efficiency and reporting results.

You will assist with telephone coverage, respond to emails and portal requests, and ensure accurate EHR documentation so patients are not missed.

Responsibilities

• Answers phones and greets patients; routes calls to appropriate department
• Follows scheduling guidelines to interpret orders and treatment plans into appointments
• Conducts patient check-out workflow and communicates scheduling details
• Tracks patients in EHR for next location and ensures no patient is missed
• Ensures canceled/missed appointments are followed up and documented

Job description

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us?

We are looking for talented and highly- motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Scheduling Coordinator position is responsible for advanced level of scheduling of patient's appointments, including internal and external. This includes items such as, but not limited to, complex chemotherapy treatments plans, as well as outside referrals and Radiology/Procedures. This position must coordinate the needs to multiple parties in order to continually improve scheduling and report efficiency. Assists with telephone coverage, works reports, responds to tasks, instant messages, emails, and portal requests.

ESSENTIAL FUNCTIONS:

• Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics
• Conducts patient check-out workflow, following policy and procedures
• Follows complex scheduling guidelines and interprets orders and treatment plans into appropriately scheduled appointments
• Distributes appropriate documents to patients and provides scheduling and preparation details
• Properly tracks patients in EHR for next location and ensures patients are not missed
• Ensures canceled and missed appointments are followed up and properly documented