Scheduling Coordinator

1012 Lehigh Valley Physician Group - Lehigh; Dickson City (Lackawanna County); On-site; USD 36,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network in Dickson City is seeking a Scheduling Coordinator to coordinate patient appointments, procedures, and exams across multiple hospital and physician office locations. You will collect clinical information, verify demographics, educate patients and offices, and use scheduling software to ensure timely access.

This is an on-site, day-shift role with Monday–Friday availability. Join LVHN’s Orthopedics department and contribute to smooth patient flow while maintaining

Qualifications

• High School Diploma or GED required; associate degree may be substituted.
• Proficient in Microsoft Office applications and data entry.
• Ability to maintain confidentiality in handling patient information.
• Detail-oriented with accurate data entry and strong organizational skills.

Responsibilities

• Coordinate scheduling of appointments, procedures, and exams across hospital and physician offices.
• Collect clinical information, verify demographics, and confirm insurance details.
• Educate patients, families, and offices about protocols, referrals, and testing criteria.
• Monitor adherence to department procedures and suggest improvements.
• Utilize scheduling software to facilitate patient access within the network.
• Serve as a resource for staff, physicians, and referring offices.

Skills

Detail-oriented

Microsoft Office

Confidentiality

Multitasking

Education

High School Diploma/GED

Associate's Degree

Tools

EPIC

PHS

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.

Job Duties

• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.

Minimum Qualifications

High School Diploma/GED 6 months medical office, call center or customer service oriented work experience or in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted. Ability to maintain strict level of confidentiality. Ability to work in a fast paced environment while handling multiple responsibilities. Detail-oriented with the ability to enter information accurately into electronic systems. Demonstrates ability to handle stressful situations. Proficient in Microsoft Office applications.

Preferred Qualifications

Familiarization with EMR and scheduling systems such as EPIC, PHS etc. Bi-lingual English/Spanish.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

334 Main St Primary Location: Orthopedic Institute- Dickson City

Position Type

Onsite Union: Not Applicable

Work Schedule

Monday-Friday; 8:00a-4:30p

Department

1012-80107 LVPG-L Orthopedics - Dickson City Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®.

LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.