Scheduling Coordinator

Willdan Group, Inc.; Cumberland (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Willdan Group, Inc. is seeking a Scheduling Coordinator to support the energy efficiency program sales team with lead generation and scheduling duties. The role partners with the Operations & Sales Manager and Energy Efficiency Auditors, balancing outbound calls with in-field prospecting.

The position emphasizes collaboration across stakeholders, maintaining data accuracy, and meeting lead targets in a fast-paced growth environment. Travel within the region is expected.

Qualifications

• 1–2+ years of inside or outside sales, call center, or customer service experience.
• 2+ years of sales experience preferred.
• Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.
• Strong phone presence and clear speaking voice.
• Demonstrated ability to collaborate with a wide range of stakeholders in a dynamic growth environment.
• Team player in a fast-paced, entrepreneurial work environment.
• Sound business ethics; protection of confidential information.

Responsibilities

• Support and work with the sales team to generate qualified leads daily.
• Meet lead generation goals set by the Operations & Sales Manager.
• Source new sales opportunities through in-field prospecting and outbound calls/emails.
• Schedule new leads for the Sales Team and liaise with them accordingly.
• Research prospects, identify decision makers, and generate interest.
• Verify customer eligibility for programs and progress opportunities to close.
• Route qualified opportunities to the energy efficiency auditor for development.
• Document call data for campaigns and ensure accurate data entry in the system.
• Represent the company and comply with safety and employee guidelines.
• Travel up to 20–80% within Allegany and Garrett Counties as needed.

Skills

Lead generation

Sales experience

Phone communication

Customer service

Microsoft Office

Travel willingness

Tools

Microsoft Office

Job description

The Scheduling Coordinator will work with the Operations & Sales Manager and Energy Efficiency Auditors on the utility program sales team. Responsibilities include supporting the program's sales team by generating and scheduling leads that convert to energy efficiency projects. This position reports to the Operations & Sales Manager. Time will be split between conducting outbound calling and in-field prospecting depending on business needs and the ability to meet lead generation goals.

Essential Duties and Responsibilities

• Support and work in collaboration with the sales team to generate qualified leads daily.
• Meet lead generation goals as determined by the Operations & Sales Manager.
• Source new sales opportunities primarily through in-field prospecting and outbound cold calls/emails.
• Communicate and liaise with the sales team to schedule new leads for Sales Team.
• Research prospects, identify key decision makers, and generate interest.
• Verify customer's eligibility for programs.
• Close sales opportunities from the proposed not-sold pipeline.
• Route qualified opportunities to the appropriate energy efficiency auditor for further development.
• Document call data as required for call campaigns in the appropriate system.
• Distribute program sales leads through accurate data entry per management.
• Represent the company and abide by all safety and employee guidelines.
• Maintain and protect all company equipment issued.

Job Requirements / Qualifications

• 1-2 or more years of inside or outside sales, call center, or customer service experience.
• 2 or more years of sales experience preferred.
• Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.
• Strong phone presence and clear speaking voice.
• Demonstrated ability to collaborate with a wide range of stakeholders while delivering excellent customer service in a highly dynamic growth environment.
• Team player with the ability to work effectively in a fast-paced, evolving, entrepreneurial work environment.
• Sound business ethics, including the protection of proprietary and confidential information.
• Proficiency in Microsoft Office Applications (Word, PowerPoint, Outlook, Excel, Teams).
• Lighting or Energy Efficiency Background preferred but not required.
• 20 to 80% travel within Allegany and Garrett Counties depending on business needs.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement

Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age, marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Lighting & Electric participates in E-Verify.