Scheduling Coordinator

Metro Physical & Aquatic Therapy; Centennial (AZ); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits package including M

Flex Spending Accounts

401k/ROTH IRA with employer match

Company Sponsored Group Life Insurance

Job summary

Briotix Health is seeking a Scheduling Coordinator in Centennial, CO to support scheduling for US and Canadian clients. The role requires attention to detail and strong customer service, with a hybrid schedule and on-site two days per week.

The candidate will manage calls, emails, and scheduling systems, ensuring accurate data and timely support for Briotix Health stakeholders. Excellent communication and organizational skills are essential.

Qualifications

• One year of customer service experience required.
• Proficiency with Microsoft Office including Microsoft Outlook.
• Ability to manage multiple scheduling applications.
• Excellent telephone and speaking skills.

Responsibilities

• Inbound and outbound calls, approximately 75% of the day.
• Manage, triage, and expedite phone and email communication.
• Use online scheduling programs and databases.
• Manage multiple schedules and timelines simultaneously.
• Provide accurate data entry using online platforms and systems.
• Provide accurate and timely customer support.
• Other duties as assigned.

Skills

Customer service

Scheduling

Call center

Inbound calls

Outbound calls

Education

High School Diploma or GED

Associate degree or higher

Tools

Microsoft Office

Microsoft Outlook

Job description

Company Description

Briotix Health is a leading provider of employee health and wellness solutions. Our mission is to improve the well-being and performance of workers through innovative, evidence-based practices. We focus on delivering customized services that meet the unique needs of each client we serve; ensuring healthier, happier, and more productive workplaces.

We foster a supportive and inclusive work environment where our team members are encouraged to grow both personally and professionally. We believe in the importance of work-life balance, continuous learning, and the well-being of our team members.

Briotix Health is proud to be an equal opportunity employer. We believe diverse perspectives make us stronger and allow our team to connect, belong, and grow. Briotix Health is committed to creating an inclusive environment for all employees and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Employment decisions are based on qualifications, merit, and business needs without regard to any legally protected status. If you share our values and our desire to build meaningful, diverse, and lasting relationships, we highly encourage you to apply.

Job Description

Location: Centennial, CO
Job Title: Scheduling Coordinator
Job Type: Full-Time, Non-Exempt
Hours: Monday-Friday, hybrid office hours, average of 40 hours per week
Hourly Range: $24 -$25

Position Overview

The Scheduling Coordinator will collaborate with the team to provide scheduling options to our US and Canadian-based clients. This position will require attention to detail and excellent customer service to provide administrative support to our clients and Briotix Health key stakeholders.

This is a hybrid position requiring a minimum of two days per week on-site; typically Tuesday and Thursdays, at our headquarters in Centennial, CO.

Job Duties

• Inbound and Outbound calls, approximately 75% of the day
• Manage, triage, and expedite phone and email communication.
• Use online scheduling programs and databases.
• Manage multiple schedules and timelines simultaneously.
• Provide accurate data entry using online platforms and systems.
• Provide accurate and timely customer support.
• Other duties as assigned.

Company Perks

• Excellent benefits package including Medical, Dental, & Vision Insurance
• Flex Spending Accounts
• 401k/ROTH IRA with employer match
• Company Sponsored Group Life Insurance, AD&D and Long-Term Disability
• Professional Development Reimbursement
• Accrued Paid Time Off, up to 120 hours in the first year
• 7 Company Paid Holidays + 2 Floating Holidays of your choice
• Employee Assistance Program (EAP) and Annual Calm.com subscription
• Work/Life Balance
• Opportunities for professional development and specialized training
• Mentorship programs
• DEI=B Focus Groups

Key Words

customer service, scheduling, scheduler, call center, inbound call, outbound call, medical scheduling, medical scheduler

Qualifications

Required Qualifications

• High School Diploma or GED
• Excellent telephone and speaking skills
• Minimum of one year of customer service experience
• Ability to manage multiple electronic documentation and scheduling applications
• Superior, professional communication and customer service skills
• Proficiency with Microsoft Office products including Microsoft Outlook
• Strong attention to detail and problem-solving skills
• High ability to collaborate with coworkers both written and verbal

Preferred Qualifications

• 2 or more years of experience in an administrative or customer service position
• Working knowledge of medical terminology
• Associate degree or higher

Additional Information

All your information will be kept confidential according to EEO guidelines.