Scheduling Coordinator

Metro Physical & Aquatic Therapy; Centennial (CO); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Flex Spending Accounts

401k/ROTH IRA with employer match

Group Life Insurance, AD&D and LTD

Job summary

Briotix Health in Centennial, CO is seeking a Scheduling Coordinator to provide scheduling options for US and Canadian clients in a hybrid role. The position requires attention to detail and excellent customer service to support clients and Briotix Health stakeholders.

This role is hybrid with a minimum on-site presence two days per week, Tuesday and Thursday, at our Centennial, CO headquarters. The team focuses on collaborative, patient-focused scheduling and organizational support.

Qualifications

• High school diploma or GED required.
• Excellent telephone and speaking skills.
• Minimum of one year of customer service experience.
• Ability to manage multiple scheduling applications.
• Proficiency with Microsoft Outlook and other Office products.

Responsibilities

• Inbound and outbound calls, about 75% of the day.
• Manage, triage, and expedite phone and email communication.
• Use online scheduling programs and databases.
• Manage multiple schedules and timelines simultaneously.
• Provide accurate data entry and timely customer support.
• Other duties as assigned.

Skills

Customer service

Scheduling

Call center

Inbound calls

Outbound calls

Medical scheduling

Medical scheduler

Education

High school diploma or GED

Associate degree or higher

Job description

Company Description

At Briotix Health, we care for people and build better workplaces. For more than 30 years, we have partnered with organizations to improve workforce health through proactive injury prevention, musculoskeletal care, occupational health, ergonomics, and innovative workplace health solutions.

Our team works alongside the Working Athletes we serve to identify risks, address discomfort early, and help employees stay healthy, safe, and productive throughout their careers.

As a Briotian, you’ll be part of a collaborative, purpose-driven team where your work makes a meaningful difference every day. We value strong relationships, innovation, integrity, and professional growth while providing our team members with the autonomy and support to do their best work.

Together, we’re helping transform workplace health - one employee, one workplace, and one relationship at a time.

Briotix Health is proud to be an equal opportunity employer. We believe diverse perspectives make us stronger and allow our team to connect, belong, and grow. Briotix Health is committed to creating an inclusive environment for all employees and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Employment decisions are based on qualifications, merit, and business needs without regard to any legally protected status. If you share our values and our desire to build meaningful, diverse, and lasting relationships, we highly encourage you to apply.

Job Description

Location: Centennial, CO
Job Title: Scheduling Coordinator
Job Type: Full-Time, Non-Exempt
Hours: Monday-Friday, hybrid office hours, average of 40 hours per week
Hourly Range: $24 -$25

Position Overview:

The Scheduling Coordinator will collaborate with the team to provide scheduling options to our US and Canadian-based clients. This position will require attention to detail and excellent customer service to provide administrative support to our clients and Briotix Health key stakeholders.

This is a hybrid position requiring a minimum of two days per week on-site; typically Tuesday and Thursdays, at our headquarters in Centennial, CO.

Job Duties:

• Inbound and Outbound calls, approximately 75% of the day
• Manage, triage, and expedite phone and email communication.
• Use online scheduling programs and databases.
• Manage multiple schedules and timelines simultaneously
• Provide accurate data entry using online platforms and systems.
• Provide accurate and timely customer support.
• Other duties as assigned.

Company Perks:

• Excellent benefits package including Medical, Dental, & Vision Insurance
• Flex Spending Accounts
• 401k/ROTH IRA with employer match
• Company Sponsored Group Life Insurance, AD&D and Long-Term Disability
• Professional Development Reimbursement
• Accrued Paid Time Off, up to 120 hours in the first year
• 7 Company Paid Holidays + 2 Floating Holidays of your choice
• Employee Assistance Program (EAP) and Annual Calm.com subscription
• Work/Life Balance
• Opportunities for professional development and specialized training
• Mentorship programs
• DEI=B Focus Groups

Key Words: customer service, scheduling, scheduler, call center, inbound call, outbound call, medical scheduling, medical scheduler

Qualifications

Required Qualifications:

• High School Diploma or GED
• Excellent telephone and speaking skills
• Minimum of one year of customer service experience
• Ability to manage multiple electronic documentation and scheduling applications
• Superior, professional communication and customer service skills
• Proficiency with Microsoft Office products including Microsoft Outlook
• Strong attention to detail and problem-solving skills
• High ability to collaborate with coworkers both written and verbal

Preferred Qualifications:

• 2 or more years of experience in an administrative or customer service position
• Working knowledge of medical terminology
• Associate degree or higher

Additional Information

All your information will be kept confidential according to EEO guidelines.