Patient Concierge

Lifekind; Mesa (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Generous PTO

Life and disability insurance

Job summary

Lifekind Health in Mesa, AZ is seeking a full-time Patient Concierge to create a warm, welcoming environment at the front desk and support smooth patient flow across the clinic. You will verify demographics and insurance, greet patients efficiently, and communicate wait times and next steps clearly.

You will coordinate with clinical staff to manage appointments, maintain accurate records in EMR/EHR, and ensure a positive patient experience while supporting operational excellence.

Qualifications

• High School Diploma or equivalent required.
• Experience in medical office or healthcare environments preferred.
• Knowledge of scheduling systems and EMR/EHR systems encouraged.
• Basic Life Support (BLS) or CPR certification is a plus.

Responsibilities

• Serve as the first point of contact with a warm, professional, patient-centered experience.
• Greet and check in patients efficiently while verifying demographics and insurance.
• Provide clear communication regarding wait times, services, and next steps.
• Address patient questions, concerns, and requests in a timely, empathetic manner.
• Maintain a clean, organized, and welcoming front desk environment.
• Coordinate patient flow between front desk, clinical staff, and providers.
• Manage appointment scheduling, rescheduling, and cancellations across providers.
• Verify insurance eligibility and obtain necessary authorizations when applicable.
• Collaborate with clinical and operations teams to ensure seamless patient care.

Skills

Customer service

Front desk

Communication

Team collaboration

Education

High School Diploma

Tools

EMR/EHR systems

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Mesa, AZ, US

Salary Range: $21.00 To $23.00 Hourly

Lifekind Health is looking for a full-time Patient Concierge in our Mesa clinic to ensure a warm, welcoming, and healing environment for all clinic patients by delivering consistent, high-quality front desk training and providing hands-on operational support. Promote excellence in patient experience through standardization of workflows, staff development, and front desk coverage across clinic locations.

Our mission is to bring care that's whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com .

Schedule: 6:30a - 2:30p; Tuesday - Friday

Patient Experience & Engagement

• Serve as the first point of contact, delivering a warm, professional, and patient-centered experience
• Greet and check in patients efficiently while verifying demographic and insurance information
• Provideclear communication regarding wait times, services, and next steps in the visit
• Address patient questions, concerns, and requests in atimelyand empathetic manner
• Maintain a clean, organized, and welcoming front deskenvironment

Scheduling & Coordination

• Confirm upcoming appointments and ensure accurate documentation in the system
• Coordinate patient flow between front desk, clinical staff, and providers
• Manage appointment scheduling, rescheduling, and cancellations across providers and clinics
• Optimize provider schedules to support patient access and clinic efficiency

Administrative&OperationalSupport

• Perform check-in and check-out processes, including copay collection, outcomes,andrequireddocumentation
• Verify insurance eligibility and obtain necessary authorizations when applicable
• Maintain accuratepatient records and ensure compliance with organizational policies
• Collaborate closely with clinical and operations teams to ensure seamless patient care
• Communicate effectively with patientsregardingservices, delays, or follow-ups
• Escalate patient concerns or operational issues appropriately to leadership
• Contribute to a positive, team-oriented work environment

Our Ideal Candidate will have the following qualifications

• High School Diploma or equivalent required
• Experience in medical office or healthcare environments preferred
• Basic Life Support (BLS) or CPR certification nice to have
• Knowledge of scheduling systems, electronic medical records (EMR/EHR), and office software preferred

At Lifekind , we believe our employees deserve the best. Here's what you can look forward to when you join us

• Comprehensive Benefits: medical, dental, vision insurance options for you and your family
• Medical - Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
• Dental offered through Principal Life Insurance Company
• Vision offered through Principal and VSP Vision Care
• Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
• Company paid life insurance, short-term and long-term disability with medical enrollment
• Employee Life, Spouse Life and Dependent Life
• 401(k) Retirement Savings Plan
• Generous PTO

Lifekind Health and Savas Software are an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.