Scheduling Coordinator

CertaSite, LLC; Alpena (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Education reimbursement

Medical plan

401K plan

Paid time off

Parental leave

Referral bonuses

Management opportunities

Community involvement

Job summary

CertaSite, LLC in Alpena, Michigan is seeking a skilled scheduler to manage the flow of field crews, coordinate with service managers and customers, and respond to emergency field assignments. The role emphasizes a customer-focused mindset, phone duties, and multitasking across priorities in a fast-paced setting.

The ideal candidate has at least 5 years of field scheduling experience, strong organizational skills, and the ability to work independently while communicating clearly with internal

Qualifications

• Minimum of 5 years of direct field scheduling experience.

Responsibilities

• Schedule all field projects for upcoming jobs after communication and collaboration with various internal and external departments.
• Ensure field crews have an appropriate amount of work that can be executed and communicate to supervision of any performance in the field that is irregular.
• Monitor performance of the field for management reports, including productivity, utilization, overtime, travel time, and other key resource metrics.
• Manually allocate field activities to field crews, including travel time, emergency work, and various equipment rentals for when the crews are working.
• Manage real time adjustments to crew schedules due to resource changes or business conditions should they change during the day.
• Work with operations and HR on tracking new hires in the field to ensure proper visibility and documentation for future team members.
• Coordinate with purchasing department for job-specific materials needed to complete jobs
• Other duties and projects as assigned

Skills

Field scheduling

Customer service

Multitasking

Communication

Office software

Education

Associate degree in construction management

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CertaSite, LLC

ROLE OVERVIEW

We are looking for a scheduler, who will be responsible for managing the flow of activities for field crews. This position requires a customer focused mindset and the ability to be on the phones for long periods of time while being able to multitask other priorities for the day. This includes monitoring the daily schedule and adjusting the schedule as needed to complete the expected and upcoming work in the short term. This individual will also handle all inbound emergency field assignments and other job site related calls before forwarding to the correct internal team member. You will collaborate with service managers, office staff, technicians, customers, and others to help get work scheduled and completed as seamlessly as possible. This is a fast paced and demanding role with high visibility within the company.

COMPANY PERKS

• Pay range $20-$25 an hour based on experience
• Education & Certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Schedule all field projects for upcoming jobs after communication and collaboration with various internal and external departments
• Ensure field crews have an appropriate amount of work that can be executed and communicate to supervision of any performance in the field that is irregular.
• Monitor performance of the field for management reports, including productivity, utilization, overtime, travel time, and other key resource metrics.
• Manually allocate field activities to field crews, including travel time, emergency work, and various equipment rentals for when the crews are working.
• Manage real time adjustments to crew schedules due to resource changes or business conditions should they change during the day.
• Work with operations and HR on tracking new hires in the field to ensure proper visibility and documentation for future team members.
• Coordinate with purchasing department for job-specific materials needed to complete jobs
• Other duties and projects as assigned

QUALIFICATIONS

• Minimum of 5 years of direct field scheduling experience.

IDEAL QUALITIES

• Associate’s degree in construction management, logistics or business related field, bachelors preferred.
• Thorough understanding of standard construction scheduling procedures and practices.
• Must be able to work independently in a fast-paced environment and handle multiple work assignments simultaneously.
• Ability to use computers and office productivity software.
• Planning, organizing, and project coordination skills.
• Ability to communicate clearly and concisely.
• Ability to be an effective team member and handle projects responsibly.

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission:

To provide a meaningful impact to as many lives as possible.

Our Vision:

To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Overtime hours may be required at month end and as requested, controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse, and phone

Equal Employment Opportunity/M/F/disability/protected veteran status

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal employment opportunity, including veterans and individuals with disabilities.