Scheduling Coord, Sr - DHI / Zephyrhills

Orlando Health, Inc.; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Health, dental and vision coverage

Retirement plan with employer match

Parental leave and flexible leave

Job summary

Orlando Health, Inc. is seeking a Scheduling Coordinator Sr. to manage departmental schedules across GI with a focus on accuracy and patient communication.

The role involves inputting patient demographics, insurance verification, and scheduling multiple tests and procedures while ensuring coordination with physicians and staff. This position may require floating to other locations to cover needs. The ideal candidate has scheduling experience in a healthcare setting and strong customer service

Qualifications

• High school diploma required; related experience may substitute up to two years.
• Three years of experience in clinical registration and scheduling.
• Knowledge of medical terminology is preferred but not required.

Responsibilities

• Maintain department schedules accurately.
• Input patient demographics, insurance verification, and scheduling data.
• Communicate prep information, arrival times, and locations to patients.
• Schedule and cancel diagnostic and interventional procedures as needed.
• Provide excellent patient service with a patient-first philosophy.
• Coordinate with Patient Access and clinical staff on scheduling issues.
• Assist in training team members.
• Ensure timely and compliant scheduling following policy.

Skills

Scheduling experience

Healthcare communication

Customer service

Education

High school diploma

Associate degree (preferred)

Tools

None

Job description

Position Summary

Digestive Health Institute

West Region

Job Title: Scheduling Coordinator Sr.

Schedule Hours: Monday - Friday 7am - 4pm

Department: GI

Location: 38135 Market Square Drive Zephyrhills FL

• The selected candidate may be asked to float to other locations as needed to provide coverage**
• MUST HAVE SCHEDULING EXPERIENCE**

The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to managers for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patients.
• Inputs and distributes charge management process on a daily basis, schedules and cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
• Three (3) years of experience in clinical registration and scheduling.
• Associated degree in Business, information systems clinical field or related may be substitute for two years of experience