Scheduling & Client Services Coordinator (Remote)

Never Ending Travels; Cleveland (OH); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Performance-based pay

Comprehensive training

Mentorship program

Planning systems access

Growth opportunities

Job summary

Never Ending Travels is seeking a highly organized Scheduling & Client Services Coordinator to support clients through vacation planning and reservations. This remote role blends scheduling, client communication, and itinerary coordination to help families craft memorable trips.

You will assist with accommodations, transport, activities, and various cruise or resort arrangements while maintaining clear timelines and organized records.

Qualifications

• Excellent written and verbal communication.
• Outstanding organization and attention to detail.
• Dependable follow-through and time-management.
• Comfortable working independently in a remote setting.
• Willingness to learn online planning tools.
• Customer service or scheduling experience is a plus.

Responsibilities

• Coordinate client scheduling and vacation planning timelines
• Assist with accommodations, transportation, activities, and reservation arrangements
• Maintain detailed client records, confirmations, and itinerary information
• Research options based on client preferences and planning needs
• Communicate updates and important information throughout the planning process
• Follow up on outstanding reservations, documentation, and scheduling details
• Maintain professional and responsive client communication

Skills

Communication skills

Organization & detail

Time management

Remote work independence

Online systems learning

Customer service experience (nice)

Job description

About the Role

We are seeking a highly organized Scheduling & Client Services Coordinator to support clients throughout the vacation planning and reservation process. This remote position combines scheduling, client communication, administrative organization, and itinerary coordination, making it a strong fit for someone who enjoys keeping multiple details organized while helping others plan memorable experiences.

In this role, you will assist individuals and families with coordinating accommodations, transportation, activities, resort stays, cruises, and other vacation components based on their individual preferences. You will help maintain organized timelines, document reservation information, and ensure important planning details are communicated clearly throughout the process.

A typical day may include reviewing client preferences, researching available options, coordinating reservation details, updating itinerary information, confirming upcoming arrangements, and following up on items that still require attention. Because each client's needs are different, the ability to stay organized while managing several planning timelines is important.

No previous industry experience is required. Structured training is provided to help new team members learn the systems, resources, booking processes, and client service standards used in the role. This opportunity is best suited for someone who is dependable, comfortable learning new technology, and able to work independently in a remote environment.

Responsibilities

• Coordinate client scheduling and vacation planning timelines
• Assist with accommodations, transportation, activities, and reservation arrangements
• Maintain detailed client records, confirmations, and itinerary information
• Research options based on client preferences and planning needs
• Communicate updates and important information throughout the planning process
• Follow up on outstanding reservations, documentation, and scheduling details
• Maintain professional and responsive client communication

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Dependable follow-through and time-management abilities
• Comfortable working independently in a remote setting
• Ability to learn online systems and digital planning tools
• Previous customer service, administrative, hospitality, or scheduling experience is helpful but not required

What We Offer

• Flexible remote scheduling
• Performance-based pay
• Comprehensive training for new team members
• Ongoing mentorship and professional support
• Access to established planning systems and resources
• Opportunities for continued professional growth