Scheduling Clerk

Medical Center Enterprise; Enterprise (AL); On-site; USD 32,000 - 44,000; Full time

Job summary

Medical Center Enterprise in Enterprise, AL is seeking a Scheduling Clerk to coordinate patient appointments, manage calendars for consultations, tests, and procedures, and support front-desk operations in a fast-paced healthcare setting.

You will confirm visits, update patient information in the EMR, resolve conflicts, assist with check-in, and communicate with clinicians to align scheduling with clinical priorities, while generating reports on trends for department improvements.

Qualifications

• Associate degree or healthcare administration/related certificate preferred.
• 0–2 years scheduling/administrative support experience preferred.
• Knowledge of EMR systems and scheduling software is a plus.

Responsibilities

• Schedules appointments for consultations, tests, procedures, and follow-ups.
• Notifies patients of confirmations, cancellations, or reschedules; provides instructions.
• Enters and updates patient information in EMR/scheduling system accurately.

Skills

Appointment scheduling

Patient flow management

EHR proficiency

Customer service

Communication

Organization

HIPAA knowledge

Education

Associate degree or healthcare administration certificate

Job description

Job Summary
The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records, resolves conflicts, and provides clerical support to the facility's administrative functions.
Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
• Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
• Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Proficiency in EHR systems, scheduling software, and office applications.
• Excellent customer service and communication skills, with the ability to interact professionally with patients, families, and healthcare teams.
• Strong organizational and problem-solving skills, ensuring accuracy and efficiency in scheduling operations.
• Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
• Knowledge of HIPAA regulations and patient privacy standards.

Job Info

• Job Identification 163658
• Job Category Administrative Support
• Posting Date 09/08/2026, 07:54 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 400 N Edwards St, Enterprise, AL, 36330, US