Scheduling Specialist

Community Health Systems; Gadsden (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems seeks a Scheduling Specialist to manage patient and physician scheduling across hospital operations. You will coordinate appointments, tests, and procedures, ensuring efficient resource use and high-quality patient care.

The role involves liaising with patients and medical staff, updating records in the EHR, and maintaining accurate communication throughout scheduling cycles.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups with proper resource allocation.
• Notifies patients of confirmations, cancellations, or reschedules and provides necessary information.
• Enters and updates patient information into EHR or scheduling system.
• Coordinates with medical staff to align appointments with clinical priorities.
• Tracks cancellations and no-shows and reschedules promptly.
• Provides general administrative support including calls, referrals, and file coordination.
• Reviews orders from Order Facilitator to ensure validity and completeness.
• Queries patients for tests and provides prep instructions.
• Prioritizes work and processes STAT orders timely.
• Notifies ordering offices if unable to schedule their patient.
• Offers alternative scheduling options to accommodate preferences and needs.
• Communicates with physicians, nurses, and staff to schedule per clinical priorities.
• Performs other duties; maintains attendance and complies with policies.

Skills

Appointment scheduling

Patient flow management

Administrative procedures

Time management

Communication skills

Attention to detail

Microsoft Office

EHR software

Medical terminology

Education

Associate Degree or certification in Healthcare Administration or related field

Tools

EMR systems

Scheduling software

Hospital scheduling software

Job description

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.


• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.


• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.


• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.


• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.


• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.


• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.


• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.


• Prioritizes work efficiently, including processing STAT order timely.


• Notifies ordering offices if unable to contract their patient to schedule procedures.


• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.


• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred


• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred


• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.


• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.


• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.


• High attention to detail and accuracy, particularly in data entry and record-keeping.


• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.


• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.


• Knowledge of medical terminology is a plus.

Job Info

• Job Identification 161219


• Job Category Administrative Support


• Posting Date 08/24/2026, 02:56 PM


• Degree Level High School Graduate


• Job Schedule Full time


• Job Shift Day