Scheduling Assistant Part Time

HCA Healthcare, Inc.; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan with match

Job summary

HCA Healthcare is seeking a Scheduling Assistant to support the scheduling team by taking messages, collecting demographics, and ensuring accurate patient information for tests and procedures.

The role involves indexing orders, handling reconciliations, and coordinating with physicians for follow-up. A strong focus on customer service and multi-application proficiency is required, with remote-work readiness if applicable.

Qualifications

• Call center experience is preferred.
• Medical office experience is preferred.
• Proficient with multiple computer applications.
• Remote roles require high-speed internet (25 Mbps down / 6 Mbps up).

Responsibilities

• Represent organization as a top-notch service-oriented business.
• Take message from caller, including all demographic info and phone number for a return call.
• Indexes orders for procedures in the order management system.
• Order and report reconciliation, including physician follow up for resolution.
• Review physician orders for quality assurance.
• Use judgment in escalating unresolved issues to management.
• Perform outbound calls to obtain information, including faxing and emailing.
• On the phone 90% of the day.

Skills

Call center

Medical office

Computer skills

Internet proficiency

Tools

Order management system

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The Scheduling Assistant is responsible for taking messages for the scheduling team to schedule patient testing, procedures, indexing, admissions; obtaining accurate demographic patient information including the phone number for the patient.

In this role you will:

• Represent organization as a top-notch service-oriented business
• Take message from caller, including all demographic info and phone number for a return call
• Indexes orders for procedures in order management system as needed
• Order and report reconciliation, including physician follow up for resolution
• Review physician orders for quality assurance
• Use judgment in escalating unresolved issues to management
• Perform outbound calls to obtain information, this includes faxing and emailing
• You will be on the phone 90% of your day

Qualifications:

• Previous Call Center experience preferred
• Medical office experience preferred
• Experience using multiple applications on a computer using the internet
• Virtual roles are required to have high speed internet 25 MB Download 6 MB Upload

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"There is so much good to do in the world and so many different ways to do it.\" - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.