Physician Office Scheduler - Part-Time

HCA Healthcare; Nashville (TN); Remote; USD 17,000 - 22,000; Part time

Benefits offered by this job

Benefits package

Paid training

Job summary

Parallon in Nashville is seeking a Part Time Patient Scheduling Call Center Agent to handle inbound calls, schedule appointments, verify insurance and assist with demographics. This role supports physician practices and requires strong customer service skills.

The position offers a flexible 20-hour week with weekend-free schedules, training full-time for the first 3 weeks, and a comprehensive benefits package through Parallon.

Qualifications

• One year of call center customer service experience highly preferred.
• This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital.
• You will be on the phone 95% of your day and must handle high inbound call volumes.

Responsibilities

• Answering incoming calls in a timely and professional manner
• Scheduling all patient appointments for the physician practices including cancellations and changes
• Insurance verification and verification of patient demographics
• Providing Good Faith Estimates upon patient request

Skills

Call center experience

Phone communication

Job description

The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices.

Now hiring for PART TIME - Benefits Eligible!

Schedule

20 hours per week (No Weekends!)

Option1: 2 days per week; Mondays and Tuesdays only, 10 hours each day

Option 2: 5 days per week; Mondays 8 hours, Tuesdays - Fridays partial days (a few hours each day)

Please note that the Training Schedule is full-time for the first 3 weeks. Qualified candidates must be able to train Monday - Friday 8am-430pm CST for the first 3 weeks. No exceptions.

You will responsible for:

• Answering incoming calls in a timely and professional manner
• Scheduling all patient appointments for the physician practices including cancellations and changes
• Insurance verification and verification of patient demographics
• Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network
• Providing Good Faith Estimates upon patient request

Qualifications Needed:

• One year of call center customer service experience highly preferred
• This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
• This position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metrics

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.