Scheduling and Patient Services Lead - Radiation Oncology

Albany Medical College; City of Albany (NY); On-site; USD 46,000 - 65,000; Full time

Job summary

A leading medical center is seeking a Scheduling and Patient Services Lead for their Radiation Oncology department. This role involves coordinating patient scheduling, assisting with referrals, and ensuring optimal patient experience. Candidates should have strong organizational skills, relevant experience in a healthcare setting, and the ability to support a diverse patient population. Join a dynamic team focused on providing exceptional care and enhance your career with valuable opportunities.

Benefits

Excellent health care coverage with no copay

Support programs for mental wellbeing

Qualifications

• 3-5 years office experience or three years of related experience in a medical practice preferred.
• Experience using electronic health records and Microsoft Office a plus.
• Excellent customer service skills.

Responsibilities

• Facilitate coordination of daily check-in, scheduling, and check-out duties.
• Responsible for initiating the surgical booking process.
• Communicate professionally and timely with patients and providers.

Skills

Customer service

Time management

Problem solving

Multi-tasking

Teamwork

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

Electronic health record systems

Microsoft Office

Job description

Scheduling and Patient Services Lead - Radiation Oncology page is loaded

Scheduling and Patient Services Lead - Radiation Oncology

Apply locations 43 New Scotland Avenue Albany, NY 12208 time type Full time posted on Posted 2 Days Ago job requisition id 65148

Department/Unit:

Radiation Oncology

Work Shift:

Day (United States of America)

Salary Range:

$46,220.72 - $64,709.01(salary commensurate with experience)

• Work alongside the Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.
• Support staff and assist all patients that report to the front check in desk.
• Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures.
• Schedule surgical procedures.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow up appointments and referral as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
Essential Duties and Responsibilities

• Responsible for initiating surgical booking process.
• Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
• Preparing patient disability and out of work / school paperwork.
• Responsible for updating the system with registration, scheduling and insurance information.
• Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 3-5 years office experience or three years of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

About Us

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital
Region and is the area's largest private employer with more than 10,000 employees.

Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and
administration. We value all our staff members and offer outstanding employee benefits including:

· Excellent health care coveragewith no copay at Albany Medical Center providers

· A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care
and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The
downtown campus also offers opportunities at Albany Medical College.