Bilingual Patient Care Specialist (Oncology) - Remote

Shoppers Drug Mart; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading healthcare and pharmacy services company offers an exciting opportunity for a Patient Services Representative focused on oncology. In this role, you will interact with patients, Drug Access Navigators, and healthcare professionals, helping them navigate funding options and patient programs. With flexible remote work options and competitive pay, the role is ideal for candidates with strong customer service skills and experience in the pharmaceutical field.

Benefits

Career advancement opportunities

Competitive pay and benefits

Flexible working hours

Supportive work environment

Purchase discount program

Qualifications

• 2-3 years in healthcare or pharmaceutical industry.
• Experience in Customer Service or Call Centre setting.
• Strong computer skills in Windows environment.

Responsibilities

• Serve as point of contact for patients and healthcare professionals.
• Conduct welcome calls and facilitate program enrollment.
• Provide information about drug access and financial assistance.

Skills

Bilingualism (French & English)

Interpersonal communication

Customer Service

Problem solving

Education

College Diploma or University degree

Tools

MS Office

Job description

Employer Industry: Healthcare and Pharmacy Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours between 8:00 AM to 8:00 PM
- Competitive pay and benefits, including a purchase discount program
- Supportive and collaborative work environment focused on patient care
- Chance to make a positive impact on patient experiences and outcomes

What to Expect (Job Responsibilities):
- Serve as the single point of contact for patients, Drug Access Navigators (DANs), and prescribing physicians in oncology programs
- Conduct welcome calls to gather relevant patient information and facilitate program enrollment
- Provide information about program offerings, including case management, reimbursement support, and self-injection training
- Advocate for patients by exploring funding options for medications and managing financial assistance documentation
- Collaborate with healthcare professionals to address patient concerns and ensure effective service delivery

What is Required (Qualifications):
- College Diploma or University degree is required
- 2-3 years of experience in the healthcare or pharmaceutical industry, preferably in patient-facing roles
- Experience with public and private drug reimbursement plans
- 2-3 years of experience in a Customer Service or Call Centre setting
- Bilingualism (French & English) is required

How to Stand Out (Preferred Qualifications):
- 2 years of oncology or hematology reimbursement work experience
- Strong computer skills, particularly in a Windows environment using MS Office
- Ability to work in a fast-paced, team-oriented environment with a sense of urgency
- Excellent interpersonal communication skills, both written and verbal
- Demonstrated ability to analyze and interpret information and data

#Healthcare #PharmacyServices #PatientCare #RemoteWork #CareerOpportunities #Bilingual

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