Scheduling Analyst

HarmonyCares; Berwyn (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

HarmonyCares, a leading home-based primary care practice in the US, seeks a Scheduling Analyst to optimize patient scheduling and engagement. The role involves developing provider schedules and collaborating with various healthcare professionals, requiring strong analytical skills and effective communication. Join a team committed to delivering quality-based healthcare.

Benefits

Health, Dental, Vision, Disability & Life Insurance

401K Retirement Plan (with company match)

Tuition, Professional License and Certification Reimbursement

Paid Time Off and Holidays

Paid Orientation and Training

Daytime Hours (no holidays/weekends)

Qualifications

• 2 years healthcare/customer service experience
• Strong analytical and critical thinking skills
• Ability to solve complex issues quickly

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive risk management.
• Collaborate with local leadership to optimize scheduling systems.

Skills

Analytical skills

Critical thinking

Communication skills

Problem solving

Logical thinking

Education

2+ years of college or equivalent experience

Tools

Microsoft Office Suite

Job description

Join to apply for the Scheduling Analyst role at HarmonyCares.

Overview

HarmonyCares is one of the nation’s largest home-based primary care practices, dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to patients who have difficulty accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays, and Volunteer Time
• Paid Orientation and Training
• Daytime Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a significant impact in healthcare today!

More details about the benefits can be found at https://careers.harmonycares.com/benefits.

Responsibilities

The Scheduling Analyst collaborates with market leaders and Lead Schedulers to develop strategies and action plans to optimize patient engagement, evaluate and implement scheduling policies, and ensure effective workflows. The role involves working with medical assistants, patient care coordinators, providers, and patients to prioritize visits, adhere to contact hours, and manage census.

Essential Duties and Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive risk management.
• Manage market census to ensure appropriate patient scheduling based on risk tiering.
• Collaborate with local leadership to optimize scheduling systems and communicate patient requests.
• Maintain relationships and communicate effectively with patients and families about services.
• Handle phone calls to facilitate scheduling.
• Escalate scheduling concerns internally and externally.
• Adhere to patient confidentiality policies.
• Participate in meetings and training.
• Collaborate with team members and managers.
• Perform other duties as needed.

Qualifications

Required Knowledge, Skills, and Experience

• 2+ years college or equivalent experience
• 2 years healthcare or customer service experience
• Strong analytical and critical thinking skills
• Ability to solve complex issues quickly
• Excellent written and verbal communication skills
• Logical thinking with high accuracy and efficiency
• Intermediate proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook)

Preferred Knowledge, Skills, and Experience

• Scheduling or logistics experience
• Knowledge of medical terminology, conditions, illnesses, and treatments

Pay Transparency

Compensation varies based on skills, experience, and other factors.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. Some services are limited geographically.