Scheduler, Surgery

Duly Health and Care; Weaver (AL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

401(k) match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care seeks a detail-oriented scheduling specialist to greet patients and coordinate pre-op testing and referrals. You will work closely with physicians and scheduling staff to ensure accurate patient information and smooth procedures.

Responsibilities include confirming appointments, preparing paperwork, and maintaining confidentiality. Strong multitasking and time-management skills are essential for success in a fast-paced clinical setting.

Qualifications

• Knowledge of medical terminology and coding (CPT/ICD-9).
• Experience with patient referrals and scheduling.
• Ability to learn new software quickly.
• Strong multitasking and prioritization skills.
• Excellent time management and communication with patients and staff.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain relationships with internal physicians and scheduling staff.
• Verify patient personal and insurance information; coordinate pre-op testing per insurance.
• Serve as single point-of-contact for internal staff and external inquiries for scheduled procedures.
• Schedule and/or reschedule pre-op labs and other testing as needed.
• Contact patients to confirm procedures; explain prep instructions to patients.
• Prepare essential paperwork for referral coordinator and facilities.
• Verify daily doctor schedules and distribute to staff.
• Maintain patient confidentiality and coordinate with billing to ensure proper charges.
• Cover/fill-in for co-workers as needed and direct cases to facilities.

Skills

Medical terminology

CPT coding

ICD coding

Referral process

multitasking

Time management

Education

High school diploma or GED

Tools

Learning new computer programs

Job description

Position Highlights

• Full-Time, 40 hours/ week
• Location: Warrenville
• Hours: Monday-Friday, 8:00-4:30pm

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

Greet patients in a friendly manner whether on the phone or in person.

• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must posses time management skills.
• High school diploma or GED
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

The compensation for this role includes a base pay range of $16.30-24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.