Scheduler/ Internal Care Coordinator

Comfort Keepers of Central Florida - Lakeland; Lakeland (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, Dental & Vision insurance

Paid time off

Professional development opportunities

Growth and advancement potential

Supportive team environment

Meaningful work that makes a diff eren

Competitive hourly pay

Job summary

Comfort Keepers is seeking a highly organized Scheduler/Internal Care Coordinator to manage caregiver schedules, keep client coverage consistent, and support smooth daily operations.

This full-time hourly position focuses on maintaining service quality, coordinating staffing needs with internal teams, and delivering exceptional care experiences for clients and families.

Qualifications

• Minimum 2 years of scheduling, customer service, staffing, healthcare, or administrative experience.
• Strong organizational and multitasking skills.
• Ability to remain calm and effective in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Proficiency with Microsoft Office and scheduling software.

Responsibilities

• Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
• Match caregivers with clients based on skills, availability, and care needs.
• Respond quickly to call-offs, schedule changes, and urgent coverage needs.
• Communicate schedule updates with caregivers, clients, and families.
• Maintain accurate scheduling records, client notes, and service information.
• Partner with recruiting, HR, sales, and operations teams to support staffing needs.
• Monitor attendance, coverage trends, and scheduling accuracy.

Skills

Scheduling coordination

Customer service

Communication

Organizational skills

Multitasking

Decision making

Tools

Microsoft Office

Scheduling software

Job description

Scheduler / Internal Care Coordinator

Comfort Keepers | Full-Time Hourly Position

Keep Care Moving. Make a Difference Every Day.

Comfort Keepers is seeking a highly organized and customer-focused Scheduler/Internal Care Coordinator to coordinate caregiver schedules, maintain client coverage, and ensure exceptional service delivery. This role is essential to keeping clients cared for, caregivers supported, and daily operations running smoothly.

Why Join Comfort Keepers?

At Comfort Keepers, we help seniors live safely and independently at home while creating meaningful career opportunities for our team members. As a Scheduler/Internal Care Coordinator, you will play a key role in ensuring clients receive consistent care, caregivers have the support they need, and our operations continue to run efficiently.

Benefits

• Competitive Hourly Pay
• Health, Dental & Vision Insurance
• Paid Time Off
• Professional Development Opportunities
• Growth and Advancement Potential
• Supportive Team Environment
• Meaningful Work That Makes a Difference

What You'll Do

• Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
• Match caregivers with clients based on skills, availability, and care needs.
• Respond quickly to call-offs, schedule changes, and urgent coverage needs.
• Communicate schedule updates with caregivers, clients, and families.
• Maintain accurate scheduling records, client notes, and service information.
• Partner with recruiting, HR, sales, and operations teams to support staffing needs.
• Monitor attendance, coverage trends, and scheduling accuracy.

Qualifications

Required

• Minimum 2 years of scheduling, customer service, staffing, healthcare, or administrative experience.
• Strong organizational and multitasking skills.
• Ability to remain calm and effective in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Proficiency with Microsoft Office and scheduling software.
• Ability to prioritize urgent situations and make sound decisions quickly.

Preferred

• Home care, healthcare, senior care, or staffing industry experience.
• Experience coordinating caregiver or employee schedules.
• Knowledge of scheduling, workforce management, and client service operations.

About the Role

The Scheduler/Internal Care Coordinator is responsible for coordinating client and caregiver schedules, managing daily staffing adjustments, and ensuring continuity of care. This role serves as a primary point of contact for caregivers and clients while helping maintain high levels of service, caregiver satisfaction, and operational efficiency.