Scheduler-Intermediate (HOPD BIGGS)

UT Health San Antonio; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

UT Health San Antonio seeks a Scheduling and Registration Support specialist to handle telephonic clinic assistance, appointment scheduling, and patient communications. The role includes maintaining physician templates, processing referrals, and informing patients about copays and balances, while coordinating interpreter services when needed.

The position also covers registration and insurance data verification, prioritizing messages by urgency, and providing backup front-desk support.

Qualifications

• Supports mission, patient promise in all interactions.
• Analytical thinking to coordinate schedule constraints and emergent needs.
• Creative problem solving to support UT Health Way.
• Proficient with Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication.
• Ability to prioritize messages based on urgency.

Responsibilities

• Provides telephonic clinic support; schedules appointments; documents messages; maintains physician schedule/template; enters referrals; informs patients of copays/balances; coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for patients.
• Streamlines message management by documenting requests in the system and prioritizing urgency.
• Assists patients with questions; resolves issues or escalates to ensure patient satisfaction.
• Provides backup front desk coverage; may log into call center when clinics are short staffed.
• Performs all other duties as assigned.

Skills

Analytical thinking

Communication skills

Schedule coordination

Customer service

Tools

Microsoft Office

Database programs

Job description

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Required Skills

• Three (3) years of related experience is required. Clinical experience is preferred.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Job Info

• Job Identification 8460
• Job Category Clinical Programs & Services
• Posting Date 11/09/2026, 07:27 PM
• Locations 0001 7703 Floyd Curl Drive, San Antonio, TX, 78229, US (On-site)
• Apply Before 12/09/2026, 07:27 PM
• Job Schedule Full time
• Organization O9930 - HOPD Biggs MDP Brain Health, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center
• Department O9930 - HOPD Biggs MDP Brain Health