Scheduler Inpatient

Mass General Brigham; Cambridge (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Spaulding Rehabilitation Hospital Corporation within Mass General Brigham is seeking a patient services associate to handle incoming requests, registration, and scheduling with a focus on timely, high-quality service.

You will collect patient and referral information, enter data accurately, triage calls, maintain HIPAA privacy, and support providers across the enterprise with courteous, professional communication.

Qualifications

• High school diploma or equivalent is required.
• Customer service work experience, especially in a contact center.
• Experience in medical office or healthcare setting is preferred; Epic experience is a plus.

Responsibilities

• Coordinates the registration and scheduling for new patient appointments.
• Documents patient demographic, medical, financial, and referral information.
• Answers telephone, triages calls, and takes accurate messages.
• Provides basic information and instructions to patients regarding the practice and hospitals.
• Ensures medical records are available to providers.
• Transcribes call, referral and scheduling information in multiple systems.
• Maintains confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Data entry

Telephone skills

Attention to detail

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Outlook

Excel

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service.

Does this position require Patient Care? No

Essential Functions

-Coordinates the registration and scheduling for new patient appointments.

-Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment.

-Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.

-Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.

-Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.

-Completely and accurately transcribes call, referral and scheduling information in multiple systems.

-Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.

-Maintains confidentiality and privacy consistent with HIPAA guidelines.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer service work experience, specifically in a contact/call center environment 0-1 year required and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred Knowledge, Skills and Abilities - Excellent customer service skills. - Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality. - Strong communication, interpersonal, and team skills. - Ability to exercise judgment in dealing with sensitive, confidential information. - Detail-oriented with the ability to enter information accurately on paper and into electronic systems. - Ability to handle a high volume of calls and work in a fast-paced environment. - Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available. - Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

Additional Job Details (if applicable)

Physical Requirements - Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occ#