Scheduler II

Johnson Controls, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Scheduler to optimize service work and ensure customer commitments are met. In this role, you will utilize advanced scheduling platforms to create technician schedules and manage daily activities. Your expert communication and organizational skills will be crucial in resolving customer issues and monitoring technician performance. Join a dynamic team where your contributions will directly impact service delivery and customer satisfaction, making a significant difference in a fast-paced environment.

Qualifications

• 2 years of customer service experience is essential.
• Expert communication and organizational skills are required.

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Communicate and resolve scheduling issues with customers.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Scheduling Coordination

Excel Skills

Education

Associates or Bachelors Degree

Tools

Oracle Systems

AI Scheduling Platform (SEDU)

Job description

Job Description

What you will do

This position will be responsible for the scheduling and optimization of service work. The Scheduler will ensure all customer commitments are met regarding service delivery.

How you will do it

Utilize an AI Scheduling Platform (SEDU) to create technician schedules, identify changes, updates, and maintain daily technician activities.

Communicate and resolve issues with customers and personnel related to scheduling of service repairs. Notify leadership of potential problems from customer or field complaints and work towards resolution.

Measure branch activity and compliance with program initiatives, identify areas needing improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as needed.

Prioritize scheduling backorders and track customer issues. Reassign work to manage customer expectations based on current workloads and priorities.

Monitor technician activities and schedules to ensure customer commitments are met, and communicate status updates regarding early or late arrivals to customers.

Qualifications – What we look for

Required:

• 2 Years Customer Service Experience
• Expert Communication Skills
• Expert Organizational Skills
• Experience with Coordinating/Scheduling in a service-related industry
• Intermediate Excel Skills

Minimum Qualifications/Skills:

• 2 years customer service experience
• Associates or Bachelors degree preferred
• Experience working in a JCI District Office or a fast-paced environment
• Excellent written and verbal communication skills
• Experience with Oracle systems preferred
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred