Scheduler I - Mt Auburn Urology - Full Time - Days

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Scheduler I to join their team. This role involves managing daily patient and physician scheduling, optimizing appointment times for maximum satisfaction and efficiency. The ideal candidate will have strong customer service skills and experience in a medical office setting. You will play a key role in ensuring smooth operations by confirming appointments, handling patient inquiries, and maintaining accurate records. Join a supportive environment that values your contributions and offers opportunities for growth in the healthcare sector.

Qualifications

• 1-3 years of customer service experience; medical office experience preferred.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Manages daily patient and physician scheduling using Practice Management system.
• Greets visitors and patients, performs check-in/out, and collects co-pays.

Skills

Customer Service

Electronic Medical Records

Practice Management Systems

Communication Skills

Analytical Decision-Making

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Scheduler I - Mt Auburn Urology - Full Time - Days

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Job Description

Manages daily patient and physician scheduling using Practice Management system for labs, diagnostic tests, doctor’s visits, follow-ups, hospital procedures, and surgeries. Schedules appointments to optimize patient satisfaction, provider time, and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be confidential and require judgment and discretion.

Responsibilities

• Answers calls, directs to appropriate staff, manages messages, correspondence, and administrative documents.
• Manages physician’s outlook calendar.
• Greets visitors and patients, performs check-in/out, determines insurance coverage, and completes paperwork.
• Responds courteously to inquiries, collects co-pays, updates patient information, and stays current on insurance policies.
• Maintains cash drawer, logs payments, and reconciles balances.
• Verifies referrals, performs pre-certifications, and manages correspondence and work queues in EMR.
• Orders supplies and maintains front office cleanliness.
• Performs other clerical duties as assigned.

Qualifications

• High School Diploma or equivalent.
• 1-3 years’ customer service experience; medical office and scheduling experience preferred.
• Skills in copier, fax, telephone, postage, and computer systems (Outlook, Word, Excel).
• Ability to multi-task, maintain confidentiality, and pass skills assessments.

Skills and Knowledge

• Strong verbal and social skills, excellent customer service.
• Proficient in Electronic Medical Records and Practice Management systems.
• Knowledge of health insurance coverage and requirements.
• Basic math skills for co-pay collection and balancing logs.
• Analytical decision-making skills.
• Compliance with HIPAA privacy requirements.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare