Scheduler I

The Christ Hospital Health Network; Town of Wright (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

The Christ Hospital Health Network seeks a Scheduling Specialist to manage daily patient and physician scheduling. You will use the Practice Management system to order labs, diagnostic tests, and schedule visits, follow-ups, and procedures as needed.

You will confirm appointments and scan orders into the EMR, maintaining discretion in handling confidential information. Minimum education is a high school diploma or equivalent, with 1–3 years of customer service experience and preferred medical

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service skills.
• Strong verbal and social skills to communicate with patients, physicians, visitors and co-workers.
• Ability to multi-task and maintain confidentiality.
• HIPAA privacy compliance knowledge.

Responsibilities

• Manage daily patient and physician scheduling using Practice Management system.
• Schedule appointments to optimize patient satisfaction and provider time.
• Confirm appointments and scan orders into EMR.
• Maintain confidentiality and exercise judgment and discretion.

Job description

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor’s visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times.

EDUCATION: High School Diploma or equivalent.

YEARS OF EXPERIENCE: One to three years’ experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

• - Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
• - Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
• - Knowledge of health insurance coverage, requirements.
• - Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
• - Analytical skills required to make decisions based on the facility and clinical situation at hand.
• - Knowledge of and compliance with HIPAA privacy requirements.