Scheduler | Home Care Services

Wesley Homes; Federal Way (WA); Hybrid; USD 31,000 - 45,000; Full time

Benefits offered by this job

Health insurance

PTO + holidays

Retirement plan match (403b)

On-demand pay (Dayforce Wallet)

Employee Assistance Program (EAP)

Food/beverage discounts

Job summary

Wesley Homes is seeking a Home Care Scheduler in Washington to efficiently schedule staff delivering care services for residents and patients both on campus and in private homes. This after-hours, on-call role covers Monday through Thursday evenings and some holiday hours.

Responsibilities include staffing optimization, client follow-ups, and maintaining accurate care schedules. Must have a high school diploma or GED and experience with scheduling software, plus strong English communication.

Qualifications

• High school diploma or GED is required or equivalent work experience.
• Prior experience with software-based scheduling systems is required.
• Ability to read, write and communicate proficiently in English.
• Excellent communication skills and documentation skills are essential.
• Proficiency with Microsoft Office and cloud-based tools is expected.
• Self-motivated with strong organizational skills and ability to handle stress.

Responsibilities

• Schedule staff to deliver care services daily, weekly and monthly for residents and patients, on campus and in private homes.
• Monitor customer satisfaction through follow-ups, surveys and feedback tools.
• Enter and maintain accurate client schedules and care profiles.
• Provide reminder calls to staff and clients to ensure continuity.
• Run reports to monitor staff certifications and credentialing.
• Track labor hours and adjust staffing as needed.
• Perform other duties as assigned.

Skills

Scheduling software

Communication skills

MS Office

English proficiency

Education

High school diploma or GED

Job description

We understand that finding a place to belong is important. At Wesley, we care about your development, we are committed to continuous improvement, and we all grow together.

Wesley is a place where your energy and enthusiasm are welcome and your talents are developed. A place where you feel recognized, valued and rewarded. A place where you can dedicate yourself to caring for others, knowing that you are part of an organization that is equally dedicated to caring for you and your career.

Our Total Rewards philosophy takes a balanced approach, designed to support employees at every stage of their career journey. We review our offerings annually to ensure theyremainmeaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation:

Health & Insurance Benefits

• Employees, and their families if elected, can participate in medical insurance (full time and ACA eligible), dental (full time), vision (full time) and group life (employee only coverage - full time).

Time Off & Holidays

• We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. The PTO accrual rate increases after two years of service and again after five years of service.
• We offer 6 Paid Holidays (8 hours - full time, 6 hours - part-time per event, excluding on-call staff) and 1 Personal Holiday of Choice per year (excluding on-call staff).

Retirement & Financial Well-Being

• Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule for the company match, and minors are ineligible for the company match.
• Gain access to your net earnings when you need it with on-demand pay through Dayforce Wallet.

Perks & Wellness

• To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees for both emergency assistance and educational advancement.
• A food and beverage discount of 50% is available to all employees at any Wesley bistro and marketplace.

Recognition That Matters

• The efforts and contributions of our valued employees are celebrated on our best-in-class recognition and reward platform, Inspire. Points earned for assorted reasons may be redeemed for a variety of merchandise, gift cards, cash cards, tickets, travel and other experiences selected by the employee.

Wesley is two-time winner of the LeadingAge Washington Excellence in the Workplace Award.

This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is https://wesleychoice.org/careers/. Wesley is not responsible for content on third-party job boards. Salary ranges, benefits and other compensation are subject to change.

Enrich the lives of older adults through community, choice, and continuing care in the Home Care Scheduler role.This role is responsible for efficiently scheduling staff to deliver care services for residents and patients receiving home care services. Find your sense of belonging at Wesley!

Schedule:

This is an after-hours, on-call position covering Monday through Thursday, from 5:00 PM to 8:00 AM the following morning. Holiday coverage may require extended hours, including full-day availability.

You will provide continuing care through these responsibilities

Essential functions of this position include the following:

• Schedule staff to deliver care services daily, weekly and monthly for residents and patients receiving home care services; both on campus and off campus (private home).
• Monitor customer satisfaction with clients through various channels such as follow-up inquires, surveys, and other feedback tools.
• Enter, update, and maintain accurate client schedules, profile details and care services.
• Provide reminder calls to staff and clients to ensure schedule continuity.
• Run reports to monitor home care aide staff certifications and credentialing.
• Track labor hours for staff and agency personnel. Adjust staffing and schedules as needed.
• Other duties and projects as assigned.

Our requirements and qualifications for success

• High school diploma, GED or equivalent work experience.
• Prior experience with software-based scheduling systems.
• Ability to read, write and communicate proficiently in English.
• Excellent communication skills (verbal and written), interpersonal skills, and documentation skills.
• Proficiency with Microsoft Office and other workplace technology including cloud-based software and mobile apps.
• Self-motivated, self-directed, excellent organizational skills, and ability to effectively manage stress.
• Critical thinking skills and ability to adapt to changing priorities a must.
• Ability to work independently and with minimal supervision.

Physical, environmental, and mental requirements

• Ability to hear, understand, and distinguish speech and/or other sounds one-to-one, in a group, and via telephone/computer.
• Ability to sit, stand or walk at-will throughout shift.
• Keyboarding and near visual acuity.
• Ability to lift up to 25 lbs.
• Ability to multi-task and remain calm in the midst of frequent changes

Salary Range: $22.25 to $32.72 per hour

REQ Code: #AZL0930