Scheduler, Central Referral Office (CRO)

DeKalb Health; Little Rock (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

DeKalb Health in Little Rock, AR, seeks a clerical specialist to coordinate inbound and outbound referrals for CARTI providers, register patients in Centricity, and schedule appointments according to policy.

The role requires EMR proficiency, strong medical terminology knowledge, and experience in a medical office environment, with office-based duties and Salesforce updates as part of daily tasks.

Qualifications

• Minimum 1 year of experience working in a medical office setting.
• Experience working with Electronic Medical Records (EMR).
• Strong knowledge of medical terminology.
• Knowledge of gathering, interpreting and reporting insurance information.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
• Basic computer and office equipment skills.
• Technical skills to properly schedule appointments and maintain patient records.

Responsibilities

• Serves as one of the primary contacts for external resources to schedule new Medical Oncology patient appointments.
• Ensures all appropriate clinical records are obtained prior to patient scheduling appointment.
• Contacts patient to schedule appointment.
• Responds to referring provider regarding the status of the patient’s appointment in a timely manner.
• Performs administrative functions of Electronic Medical Records.
• Answers telephone, screens calls, takes messages and provides accurate information.
• Updates Salesforce for tracking the process of new patients with the CRO department.

Skills

EMR experience

Medical terminology

Scheduling appointments

Written and verbal communication

Time management

Data entry

Education

High school diploma or GED

Tools

Centricity EMR

Salesforce

Job description

• Location 10411 West Markham Street,Cone Building 2,Little Rock, AR, 72205,United States
• Job Category Clerical
• Employee Type Non Exempt Full Time

JOB SUMMARY:

Working closely with the CRO Manager and the Director of Patient Access, utilizing EMR to coordinate inbound and outbound referrals for CARTI providers and services. Ensures appropriate medical records are provided with outbound and inbound referral order/request, based on agreed upon policy. When documents are not provided, conduct the necessary follow-ups to obtain documents. Registers patient in Centricity and contacts patient to schedule appointment based on agreed upon scheduling policy by provider. Compiles new patient packet to send prior to new patient appointment (if applicable), update Salesforce of all communication for appointment status tracking and notifies referring provider of patient appointment.

JOB SPECIFIC DUTIES AND RESPONSIBILITES:

• Serves as the one of the primary persons for external resources to schedule new Medical Oncology patient appointments.
• Ensures all appropriate clinical records are obtained prior to patient scheduling appointment.
• Contacts patient to schedule appointment.
• Responds to referring provider regarding the status of the patient’s appointment in a timely manner.
• Competent in administrative functions of Electronic Medical Records.
• Performs medical receptionist duties as necessary for the CRO department. Answers telephone, screens calls, takes messages and provides accurate information.
• Always demonstrates impeccable integrity in a professional and courteous manner.
• Other responsibilities and projects assigned by management as needed.
• Updates Salesforce for tracking the process of new patients with the CRO department.

OTHER JOB REQUIREMENTS:

• Overtime may be required as necessary.

SUPERVISORY RESPONSIBILITY

N/A

EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION:

• High school diploma or GED

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:

• Minimum 1 years’ experience working in a medical office setting
• Experience working with Electronic Medical Records (EMR)
• Strong knowledge of medical terminology
• Knowledge of gathering, interpreting and reporting insurance information
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence
• Basic computer and office equipment skills
• Technical skills and knowledge to properly schedule appointments and maintain patient records.
• Time management and organizational skills

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

INTERPERSONAL SKILLS:

• Must interact and communicate well both verbally and in written form.
• Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.