Coordinator, Central Referral Office (CRO)

CARTI; Little Rock (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

CARTI is seeking a CRO Coordinator to manage the workflow, coordination, and processing of patient referrals for specialty services in accordance with scheduling policy.

The role involves coordinating referrals in Centricity EMR, ensuring required documentation, and scheduling patients. Strong communication, organization, and confidentiality are essential, with oversight of CRO team activities and performance. This is an on-site position at CARTI in Little Rock, AR.

Qualifications

• Must have strong communication and negotiation skills.
• Detail oriented with high accuracy.
• Ability to multitask and manage competing priorities.
• Experience coordinating referrals and scheduling in a medical setting.

Responsibilities

• Coordinate inbound and outbound referrals for CARTI providers and services using EMR.
• Ensure required documents accompany referrals and obtain missing documents.
• Register patients in Centricity and schedule appointments per policy.
• Prepare new patient packets and notify referring providers of appointments.
• Maintain confidentiality and high accuracy in handling patient information.
• Provide customer service to patients, hospitals, and providers and address inquiries/complaints.
• Train CRO team and oversee timesheets, performance reviews, and disciplinary actions as needed.

Skills

Communication

Detail oriented

Multitask

Organization & prioritization

Payer/provider/patient liaison

Education

High School Diploma or GED

Tools

Centricity EMR

Job description

Brief Description The CRO Coordinator is responsible for the workflow, coordination and processing of all patient referrals for specialty services in accordance with scheduling policy.

Job Specific Duties And Responsibilities

• Utilizes EMR to coordinate inbound and outbound referrals for CARTI providers and services.
• Ensures appropriate documents are provided with outbound and inbound referral order/request, based on agreed upon policy. When documents are not provided, conduct the necessary follow-ups to obtain documents.
• Registers patient in Centricity and contacts patient to schedule appointment based on agreed upon scheduling policy by provider.
• Compiles new patient packet and sends to new patients when applicable and notifies referring provider of patient appointment.
• Work is subject to general review only and requires considerable accuracy and responsibility. Probable errors are not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials or procedures detrimental to the patient's welfare or the organization's interest.
• Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position.
• Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.
• Provides customer service functions to include addressing patient, hospital and provider inquiries and complaints from all sources in a timely manner.
• Initiates necessary corrections to patient charts and attempts to repair damage done to relationship with patient. This will require interaction with co-workers, physician offices, hospital, insurance carriers, and administration. Success indicated by problems being resolved by team member requiring little director intervention.
• Participates in patient satisfaction initiatives.
• Completing performance reviews and handling disciplinary actions of direct reports, as needed.
• Maintaining, reviewing and approving timesheets and vacation requests for the CRO team.
• Provide ongoing training to CRO team, as needed.

EDUCATION, CERTIFICATION, LICENSURE, REGISTRATION

High School Diploma or GED

EXPERIENCE, KNOWLEDGE, SKILLS And ABILITIES

• 3 years of medical office scheduling experience.
• 1 year of management experience preferred.
• Working knowledge of specialized practices, equipment EMR and procedures
• Ability to organize, analyze and prioritize work
• Exhibit exceptional communication and negotiating skills to interact with payers, providers and patients.
• Detail oriented
• Ability to multitask
• Ability to work closely with others and function as a team member
• Must possess the initiative and drive to take a project from beginning to a successful completion
• Basic knowledge of medical terminology and anatomy

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Interpersonal Skills

• Must interact and communicate both verbally and in written form.
• Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.

Comments

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.