Scheduler | 40 hours per week | Hematology & Oncology

Great River Health Systems; West Burlington (IA); On-site; USD 1,620,000 - 1,980,000; Full time

Benefits offered by this job

Competitive base pay

Health, Dental and Vision plans

Paid time off (PTO)

Education Assistance Program

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Great River Health Systems is seeking a receptionist/clerical staff member to support clinic scheduling and patient communications. You will operate telephone and switchboard systems, greet callers, provide information, and route messages as needed.

The role includes basic clerical duties and coordination with insurance companies for appointments. The position requires a high school diploma or GED, with preferred medical terminology knowledge and prior healthcare or computer experience to assist

Qualifications

• H.S. Diploma or GED required.
• Medical Terminology preferred.
• Experience working with computers preferred.
• Previous experience answering multiple line phone system preferred.
• Previous health care experience preferred.

Responsibilities

• Answer telephones, direct calls, and take messages.
• Listen to customer requests, referring to directories to answer questions and provide information.
• Operate paging systems or other notification systems for calls.
• Communicate with customers and staff to answer questions and explain information.
• Compile, file, and maintain records of office activities and transactions.
• Process and prepare documents and perform clerical duties.
• Schedule appointments and procedures; verify insurance and prior authorizations.

Skills

Phone system experience

Computer literacy

Communication skills

Healthcare experience

Education

High school diploma or GED

Medical Terminology

Computers experience

Job description

Minimum Hiring Wage: From $18.89 per hour

Scheduled Hours: Monday - Friday, 8:00am - 4:30pm

Job Description

Performs duties and tasks related to clinic scheduling. Operates communication systems, such as telephone and switchboard. Answers incoming calls, greets callers, provides information, transfers calls, and/or takes messages as necessary. Performs clerical duties as needed. Duties include answering telephones, scheduling appointments, verifying insurance, compiling medical charts, filing, and office machine operation. Communication with patients regarding dates of procedures, dates of appointments and instructions for scheduled procedures.

Key Responsibilities

• Answer telephones, direct calls, and take messages.
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Process and prepare documents.
• Perform clerical duties such as typing, proofreading, and sorting mail.
• Compute, record, and proofread data and other information, such as records or reports.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Deliver messages and run errands.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Schedule appointments internally and externally.
• Schedule procedures and appointments associated with those procedures.
• Work with insurance companies or other departments to obtain prior authorization.
• Provide instructions and education material regarding appointments and procedures.

Qualifications

• H.S. Diploma or General Education Degree (GED) Required
• Medical Terminology Preferred
• Experience working with computers Preferred
• Previous experience answering multiple line phone system Preferred
• Previous health care experience Preferred

Benefits

• Competitive base pay
• Matching retirement programs
• Health, Dental and Vision plans
• Health Savings and Flexible Spending Accounts
• Employee discounts including car rental, cell-phone plans
• Employer-paid, Long-Term Disability, Life, and AD&D
• Paid time off (PTO)
• Education Assistance Program
• Employee Assistance Program
• Employee Referral Bonus Program
• Discounted cafeteria meals
• Paid Parental Leave
• Employee Service Recognition program
• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Equal Opportunity Statement

Great River Health and its affiliates are Equal Opportunity employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are an equal-opportunity employer.