Scheduler

Aston Carter; Windsor (CT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Job summary

Aston Carter is hiring an Order Scheduling and Customer Service Coordinator in Windsor, CT. The role focuses on coordinating order scheduling, stock reservations, and internal communication to ensure on-time shipments and strong customer service.

Responsibilities include managing tickets, reviewing stock, supporting Sales with timely information, and maintaining an organized backlog to keep production and shipping aligned. Onsite work with a standard 8:00 AM–5:00 PM schedule.

Qualifications

• Strong customer service focus and professionalism.
• Organizational skills for tickets, documents and backlog.
• Reliability and accountability in meeting deadlines.
• Clear written communication for emails and documentation.
• Effective verbal communication with sales, quality, and operations.
• Attention to detail in scheduling, stock reservation and codes.
• Ability to learn new computer systems quickly.
• Understanding of scheduling priorities by due dates.

Responsibilities

• Respond to emails promptly and ensure inquiries receive a reply within a reasonable time frame.
• Review and complete tickets in the designated system with accuracy and timely follow-up.
• Schedule and print orders, highlight key details, and distribute documentation to the appropriate areas.
• Place reservations on stock as requested and ensure inventory is properly allocated.
• Calculate stock availability and reserve stock for MRO orders considering kerf, scrap, and hold-down.
• Notify Sales and QA when specifications do not match and assist in reviewing updates.
• Identify receivers with allocated orders and review for stockouts or WAV issues.
• Complete receivers when time allows with accurate records.
• Print inspection sheets and ensure production/quality teams have complete documentation.
• Communicate with sales when orders are late or need re-cut and obtain approvals.
• Notify sales when order quantities differ by more than 10% for appropriate action.
• Provide lead times for cut orders based on schedules and stock availability.
• Maintain backlog by scheduling orders in the entered or released sequence.
• Ensure start-by dates are followed and orders ship on time.
• Schedule orders in BTS at least one week before due date where applicable.
• Apply correct shipment reason codes (QA hold, freight delay, stockout, etc.).
• Manage and schedule pack-and-hold orders including Kanbans for consistent supply.
• Review MRO orders to confirm stock availability and alignment.
• Complete item transfers and split tags for accurate inventory tracking.

Skills

Customer service

Administrative skills

Reliability & accountability

Written communication

Verbal communication

Detail orientation

Scheduling systems

Team collaboration

Software learning ability

Job description

Job Title: Order Scheduling and Customer Service Coordinator

Job Description

This role coordinates order scheduling, stock reservations, and communication between internal teams to ensure accurate, on-time shipments and excellent customer service. The position involves managing tickets and orders, monitoring stock availability, supporting sales with timely information, and maintaining an organized backlog so production and shipping run smoothly.

Responsibilities

• Respond to emails promptly and ensure all inquiries receive a reply within approximately 3045 minutes.
• Review and complete tickets in the designated system, ensuring accuracy and timely follow-up.
• Schedule and print orders, highlight key details, and distribute documentation to the appropriate areas.
• Place reservations on stock as requested and ensure inventory is properly allocated.
• Calculate stock availability, including considerations for kerf, scrap, and hold-down, and use this information to manage and reserve stock for maintenance, repair, and operations (MRO) orders.
• Notify Sales and Quality Assurance when specifications do not match and support them in reviewing and updating the specs.
• Identify receivers that have orders allocated to incoming stock and review them for potential stockouts or WAV issues.
• Complete receivers when time allows, ensuring records are accurate and up to date.
• Print inspection sheets on the back side of travelers so production and quality teams have complete documentation.
• Communicate with the sales team when orders are late or cut incorrectly, and obtain approval to either ship or re-cut as needed.
• Notify the sales team when order quantities are greater or less than 10% of the expected amount so appropriate actions can be taken.
• Provide lead times for cut orders as requested by the sales team, based on current schedules and stock availability.
• Maintain the order backlog by ensuring all orders are scheduled in the sequence they are entered or released from credit.
• Ensure that start by dates are followed and that orders ship on time according to schedule.
• Schedule orders in the BTS system at least one week prior to their due date where applicable, to support timely production and shipment.
• Apply the correct shipment reason codes for orders, such as QA hold, freight delay, stockout, or other relevant reasons.
• Manage and schedule pack-and-hold orders, including Kanbans, to support consistent supply and customer requirements.
• Review MRO orders when necessary to confirm stock availability and scheduling alignment.
• Complete item transfers and split tags when requested, ensuring accurate tracking of inventory movement and labeling.

Essential Skills

• Strong customer service skills with a focus on responsiveness and professionalism. - Recent College Graduate
• Administrative skills, including organizing documentation, managing tickets, and handling multiple tasks simultaneously.
• High level of reliability and accountability in meeting deadlines and following through on commitments.
• Effective written communication skills for clear and concise email and documentation.
• Effective verbal communication skills for coordinating with sales, quality, and other internal teams.
• Detail orientation and accuracy when scheduling orders, reserving stock, and applying shipment reason codes.
• Ability to learn new computer systems and adapt quickly to new tools or software used for scheduling and order management.
• Basic understanding of scheduling processes and the ability to prioritize orders based on due dates and start by requirements.
• Comfort working closely with sales teams to provide lead times, status updates, and approvals related to orders.

Additional Skills & Qualifications

• Interest in developing a career in operations, scheduling, or customer service within a growing organization.
• Willingness to learn inventory concepts such as kerf, scrap, hold-down, and MRO stock management.
• Ability to collaborate with cross-functional teams, including Sales and Quality Assurance, to resolve order and specification issues.
• Motivation to grow within the organization and take on additional responsibilities over time.

Work Environment

This position is fully onsite and follows a standard schedule of 8:00 AM to 5:00 PM. You will work in a collaborative environment that requires frequent interaction with sales, quality, and operations teams. The role relies heavily on computer-based systems for scheduling, ticket management, and stock control, as well as printed documentation such as travelers and inspection sheets. The environment supports individuals who are organized, detail-focused, and comfortable working in a structured, process-driven setting with clear expectations for responsiveness and on-time order completion.

Job Type & Location

This is a Contract to Hire position based out of Windsor, CT.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Windsor, CT.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Windsor,CT.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.