Scheduler

Socket.dev; White Deer (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Socket.dev is seeking a Scheduler to manage daily billing prep, confirm readiness, and schedule installation/service. The role also supports operations by assisting customers and sales with information, availability, scheduling, and returns, and aids logistics with daily scheduling tasks.

The position requires detail-oriented, highly organized work and excellent verbal and written communication, with proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred; in our industry is a plus.
• Must be detail oriented and highly organized.
• Strong verbal and written communication skills required.
• Proficient with Microsoft Office.

Responsibilities

• Manage install deliveries, shipments, pre-walks and follow-up requests via inbox/email.
• Call builders/customers to verify job readiness.
• Schedule orders by requested ship date and maintain organized filing.
• Build install purchase orders.
• Process install invoices and communicate status.
• Respond to inquiries from internal and external customers.
• Answer incoming calls and emails promptly and professionally.
• Support Operations and Logistics manager with daily scheduling tasks.

Skills

Detail oriented

Organized

Verbal and written communication

Customer service

Process improvement

Multitasking

Time management

Order processing

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Job description

SUMMARY/OBJECTIVEThe Scheduler is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the logistics team with daily scheduling tasks.

Essential Functions

• Work and maintain all incoming install, deliveries, shipments, pre-walks and follow up request via inbox/email.
• Call builders/customers to verify job readiness.
• Schedule orders by requested ship date and maintain organized filing.
• Build install purchase orders.
• Install invoice processing and communication.
• Respond to telephone inquiries and assist in solving questions from internal and external customers
• Answer incoming calls and emails timely & professionally
• Perform other duties as requested by Operations and Logistics manager

Competencies/Skills/Abilities

• Maintain a high level of professionalism and positive attitude when calling customer
• Maintain a cordial tone and positive attitude at all times
• Must be detail oriented and extremely organized
• Must accurately take orders and fill out reports
• Strong verbal and written communication skills are required
• Proven ability to implement process improvements
• High School Diploma or GED required
• Ability to be detail oriented, multi-task, work within specified timeframes and in a fast paced environment.
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel, Word