Scheduler

Andersen Corp.; Tempe (AZ); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Cell reimbursement

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k with 50% match up to 6%

Paid time off

Company holidays

Volunteer time

Assistance plan

Job summary

Renewal by Andersen is seeking a Customer Service Scheduler in Tempe, AZ. You will manage scheduling for Renewal by Andersen projects and handle calls to set installation appointments, while supporting the installation and production teams with office tasks and customer service.

You will report daily/weekly activities accurately, leveraging strong communication, detail orientation, and time management to meet deadlines in a fast-paced environment.

Qualifications

• Experience in high-volume customer service environments.
• Ability to meet strict deadlines.
• Strong verbal and written communication skills.

Responsibilities

• Schedule customers who have Renewal by Andersen projects.
• Answer inbound and outbound calls to set installation appointments.
• Assist installation and production teams with office tasks and customer service.
• Accurately report daily/weekly activities.

Skills

High-volume customer service

Oral and written communication

Time management

Detail orientation

Data entry

Flexibility

Microsoft Excel

Microsoft Outlook

Professionalism

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Scheduling – This task is to get customers scheduled that have purchased a Renewal by Andersen project.
• Answering inbound and outbound telephone calls to schedule installation appointments.
• Assisting installation and production team with office tasks and customer service.
• Accurately and timely reporting reflecting daily/weekly activities.

Qualifications

• Considerable experience in high volume customer service atmosphere.
• High School Diploma or equivalent.
• Ability to meet strict deadlines.
• Excellent oral and written communication skills.
• Keen eye for detail.
• Time management skills.
• Computer proficiency – Microsoft Excel and Outlook.
• Objectivity, professionalism and maturity.
• Flexibility and demonstrated ability to adapt well in a changing environment.
• Accurate, efficient and proven data entry skills.

Benefits

• $75 per month cell reimbursement.
• Medical, Dental, and Vision Insurance.
• Teammate Assistance Plan.
• Tuition Reimbursement.
• 401k with 50% match up to 6% of your annual pay.
• Paid Time Off.
• Company Paid Holidays.
• Paid Volunteer Time.
• And more!

Pay

$20 - $23 hourly plus performance based bonus potential.

Company Overview

Empowered to be Extraordinary. We believe in our people. And that’s why we empower you to develop a career path that supports your unique voice and talents.

Renewal by Andersen Story

Renewal by Andersen is the full-service window-replacement division of a 120+ year old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

Equal Opportunity Statement

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug‑free workplace for all teammates. Please note that we participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt‑out at any time.