Scheduler

3M HEALTHCARE; Royal Oak (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Corewell Health in Royal Oak, MI seeks a scheduling and registration professional to manage patient appointments, pre-registration, and insurance verification for outpatient departments.

The role involves handling inbound calls, guiding patients and physicians, and ensuring accurate registrations with a focus on timely and courteous service.

Qualifications

• High School Diploma or equivalent.
• One year of healthcare experience (registration/scheduling preferred).
• 30 WPM typing speed.
• Customer service experience.
• Telephone experience.
• One year of secretarial training or equivalent (preferred).
• Experience with Contact, Epic, Outlook, 3rd-party insurance validation websites, and medical terminology.

Responsibilities

• Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.
• Answers telephones for the department, prioritizes, screens, and redirects calls. Handles questions, routine matters, and takes messages.
• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet scheduling goals.
• Mails each patient a letter to confirm their appointment, informs patients about tests and preparation information if the appointment is more than three days out.
• Completes all types of outpatient registrations in a professional, accurate, customer-oriented, and timely manner.
• Obtains information from patient health insurance or managed care identification cards.

Skills

Typing 30 WPM

Customer service

Telephone experience

Education

High School Diploma or equivalent

Tools

Epic

Outlook

Insurance validation websites

Medical terminology

Job description

Job Summary

Responsible for patient scheduling, pre‑registration and insurance authorization for the outpatient departments.

Essential Functions

• Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.
• Answers telephones for the department, prioritizes, screens, and redirects calls. Handles questions, routine matters, and takes messages.
• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet scheduling goals.
• Mails each patient a letter to confirm their appointment, informs patients about the test(s) and discusses the necessary preparation information if the appointment is more than three (3) days out.
• Completes all types of outpatient registrations in a professional, accurate, customer‑oriented, and timely manner.
• Obtains information from patient health insurance or managed care identification cards.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms.
• Possesses knowledge of all software and hardware computerized equipment.
• Works with individual physician offices and their office managers to obtain correct information for scheduling appointments.
• Performs work of equal skill and responsibility as directed and may perform higher‑level work in preparation for increased responsibilities or departmental needs.
• Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job‑related hazards.
• Follows the hospital exposure control plans for blood‑borne and airborne pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and employees to ensure a professional, responsible, and courteous environment.
• Promotes effective working relations and works as part of a department/unit team inter‑ and intradepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.
• Manages the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

Qualifications

• High School Diploma or equivalent.
• One year of experience in a healthcare setting—prefer registration/scheduling, unit secretary, or medical billing.
• 30 WPM typing speed.
• Customer service experience.
• Telephone experience.
• One year of secretarial training or equivalent experience (preferred).
• Experience with Contact, Epic, Outlook, 3rd‑party insurance validation websites, and medical terminology.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized healthcare to our patients, members, and communities. We are committed to cultivating and investing in YOU.

EEO Statement

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals.