Scheduler

Talentify; Northlake (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits start

401(k) Savings Plan with company match

Employee stock purchase options

Holiday pay and PTO within first year

Up to 12 weeks paid maternity leave

Job summary

Ryder is seeking a dedicated scheduling professional to provide delivery dates to customers, resolve inventory and service problems, and act as a liaison to facilitate customer service issue resolution for multiple MXD Group clients.

The role requires the ability to follow procedures, communicate effectively, and maximize routing capacity while maintaining accurate customer records. Full-time schedule Monday–Friday with comprehensive benefits.

Qualifications

• HS Diploma or GED required.
• 1 year or more in related experience required.
• Proficient in MS Office applications, Internet Explorer, MS Project, Visio, and Access (Intermediate) required.

Responsibilities

• Provide delivery scheduling for end customers and track inventory issues.
• Clarify customer complaints, identify causes, and determine best solutions; follow up to ensure resolution.
• Maximize routing capacity and report scheduling issues in a timely manner.
• Follow SOPs and perform additional duties as assigned by management.
• Support multiple MXD Group clients and act as liaison for issue resolution.

Skills

MS Office

Customer service

Communication skills

Time management

Problem solving

Education

HS Diploma/GED

Tools

Microsoft Project

Visio

Access

Internet Explorer

Job description

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Job Description

• Pay Type: Hourly
• Hourly Pay Rate: $21.50 per hour based on experience
• Schedule: Monday-Friday 8:00 a.m. – 5:00 p.m.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

Responsible for providing delivery scheduled dates to end customer as well as resolving inventory and service problems. Act as liaison to facilitate customer service issue resolution Provide Customer Service for multiple MXD Group clients

Essential Functions

• Record and maintain scheduling information Maintain end customer records by updating account information
• Resolve product or service problems by clarifying the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution Contribute to team effort by accomplishing related results as measured by established site metrics
• Maximize routing capacity on a consistent basis Report scheduling issues timely
• Follow proper scheduling Standard Operating Procedures (SOP’s) Perform additional duties as assigned by management

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to work specified shift, required.
• Ability to work for the set wage amount, required.
• Ability to follow work procedures and safety rules, required.
• Ability to read, understand, and follow directions/instructions, required.
• Ability to interpret material, required.
• Ability to effectively communicate verbally and in writing with associates and/or customers, required.
• Ability to operate Microsoft Office tools & templates, required.
• Ability to operate various office equipment as needed, required.i>
• Ability to perform simple math calculations, required.
• Have appropriate eye, hand and foot coordination to properly use various equipment and/or tools, required.
• Ability to stand, walk, bend, crouch, stoop, reach, stretch, step, climb and/or sit frequently or through the duration of the shift, required.

Qualifications

• H.S. Diploma/GED, required.
• 1 year or more in related experience, required.
• Proficient in using MS Office applications, Internet Explorer, Microsoft Project, Visio, and Access Intermediate, required.

EEO/AA/Female/Minority/Disabled/Veteran

Job Category

Materials Planning & Scheduling

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range

21.50

Maximum Pay Range

21.50

Benefits Information

For all Full-time positions only

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

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