Scheduler

Baxter Management, LLC; Fort Worth (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Baxter Management, LLC is seeking a Scheduler to join our on-site team in Fort Worth, TX. The role focuses on scheduling patients, explaining insurance coverage for durable medical equipment, and maintaining accurate records in our scheduling system.

You will handle cancellations, coordinate with departments, assist with administrative tasks, and ensure compliance with patient care standards. A background in medical office work, strong communication, and proficiency in Outlook and Excel are

Qualifications

• Experience in medical/healthcare office preferred.
• Excellent communication and customer service skills.
• Ability to pass required background checks.

Responsibilities

• Schedule patient appointments.
• Explain insurance benefits and costs for equipment.
• Sign patients up for electronic statements.
• Collect credit/debit card information for billing.
• Update and maintain patient records in scheduling system.
• Manage cancellations and reschedule appointments.
• Assist with administrative tasks as needed.

Skills

Customer service

Outlook

Excel

Scheduling systems

Data entry

Communication

Tools

Scheduling software

Office equipment

Job description

Job titleSchedulerReports toDirector of Intake & ResupplySupervisesNoneExpectation of Work Hours/classificationMonday-Friday / Full Time Hourly Non-ExemptGeneral ExpectationsRegular, reliable, and predictable on-site attendanceComply with all applicable company policies, procedures, and patient protocols.Comply with all current government regulations and professional standards respecting patient care.Duties and responsibilitiesSchedule patient appointments.Explain insurance benefits and costs associated with equipment and they how insurance covers durable medical equipment.Sign patients up for electronic delivery of their statements.Collect credit/debit card information for automatic drafting of bills.Handle patient inquiries and provide information about services.Update and maintain patient records in the scheduling system including but not limited to address, phone numbers, emails, opt in to texting and emergency contacts.Manage cancellations and reschedule appointments as needed.Ensure compliance with all relevant regulations and policies.Assist with other administrative tasks as required.Comply with all current government regulations and professional standards respecting patient care.Develop and maintain technical/working knowledge of current PAP products and services offered by BM, and all applicable governmental regulations.All other duties as assigned.Experience & Qualifications include:Experience in office, preferably in a medical or healthcare officeExceptional client focus and a natural ability to build relationshipsMaintain a strong sense of urgencyExperience in working in a fast-paced environmentEffective verbal and written communication skills.Drive to provide best-in-class service to our partners and customersAbility to work in a team stetting as well as independently to prioritize duties in order to meet deadlinesIntermediate knowledge of Microsoft Outlook and ExcelHigh level of attention to detailPositive influence on all employeesAble to manage multiple priorities and close the loop when interruptedCourteous Customer Service (internally and externally)Excellent computer and office machinery skillsMust love helping People (both internally and externally)Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.Must be able to pass required background checks and drug screenings.Must have a valid driver’s license and proof of clean driving record.Must carry personal liability insurance with a minimum limit of 100,000.Physical requirementsWhile performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required. The employee sits, walks, kneels and reaches with hands and arms. May be required to lift and/or move up to 100 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.This position requires the ability to drive an automobile.Must be 21 years of age to comply with company auto insurance regulations.This description is a summary of the functions of this position. Other duties may be assigned as needed. Baxter Management, LLC reserves the right to review and adjust this job description as business needs dictate.