Schedule Integrity Specialist

Bluebird Kids Health; West Palm Beach (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Equity participation

Professional growth opportunities

Inclusive culture

Medical, vision & dental insurance

Employee assistance

Flexible spending accounts

Health savings accounts

Disability benefits

Generous paid time off

Commuter benefits

Job summary

Bluebird Kids Health in West Palm Beach, FL, seeks a Patient Access Specialist to ensure seamless access to care for the children and families we serve. As the first point of contact, you will answer inquiries, schedule appointments, and resolve patient needs with professionalism and empathy.

You will manage multi-channel communications, coordinate appointments with clinical teams, and maintain accurate patient information while upholding HIPAA standards.

Qualifications

• High School diploma or equivalent.
• 1–2 years of experience in healthcare or healthcare contact center.
• Bilingual proficiency in English and Spanish preferred.
• Strong communication and interpersonal skills.
• Excellent organization and time-management skills.

Responsibilities

• Omnichannel engagement: inbound and outbound patient interactions across phone, SMS, patient portal messages, and webforms.
• Coordinate and manage patient appointments, ensuring timely scheduling and rescheduling with clinical teams.
• Document patient demographics, insurance, and appointment details accurately in the EMR system; maintain data integrity.
• Uphold HIPAA compliance and patient confidentiality; coordinate with care team to align patient care and scheduling.
• Identify barriers to care and collaborate with internal teams to improve access to services.

Skills

Strong communication

Bilingual English/Spanish

EHR/CRM proficiency

Organizational skills

Education

High School diploma or equivalent

Tools

EHR systems

CRM platforms

Digital patient engagement tools

Job description

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a dedicated Patient Access Specialist to provide seamless access to care for the children and families we serve, playing a key role in fostering meaningful engagement with our care model. As the first point of contact, this role is essential in delivering a positive patient experience by promptly answering inquiries, scheduling appointments, and ensuring timely resolution of patient needs. Reporting to the CARES Center Operations Manager, this role is vital in connecting patients to the services they need and enhancing overall engagement.

In this role, you will actively manage patient interactions, utilizing our systems to coordinate care, manage appointments, and address any concerns. Your efforts will help ensure timely and equitable access to services. As a valued member of the team, you will help drive improved health outcomes and positive patient experience.

What You’ll Do

Omnichannel Engagement: Inbound and Outbound

• Manage inbound patient interactions across multiple channels, including phone, SMS, patient portal messages, and webform inquiries.
• Proactively initiate outbound engagement to follow up on inquiries or messages, ensuring continued patient support and timely resolution of concerns.

Appointment and Schedule Management

• Coordinate and manage patient appointments, ensuring timely scheduling and rescheduling in alignment with operational standards and patient needs.
• Optimize appointment availability, working closely with clinical teams to address scheduling preferences and potential conflicts.
• Track and follow up on missed or rescheduled appointments to ensure patients receive timely care and minimize gaps in the care process.

Documentation Compliance

• Ensure accurate and complete documentation of patient demographics, insurance, and appointment details in the EMR system, following internal standards.
• Verify and update patient information during each interaction, maintaining data integrity and consistency across all systems.
• Always uphold HIPAA compliance and patient confidentiality while maintaining thorough and accurate records of all interactions.
• Coordinate with the interdisciplinary care team to align patient care, scheduling preferences, and resolve any issues.
• Facilitate clear communication between healthcare providers, support staff, and patients to ensure smooth care delivery.
• Collaborate with internal teams to identify barriers to care and improve the pa
• All other duties as assigned

What You’ll Need

• High School diploma or equivalent.
• 1-2 years of experience in healthcare, or healthcare contact center.
• Strong communication and interpersonal skills.
• Excellent organization and time-management skills to effectively manage multiple tasks simultaneously.
• Proficiency in using multiple technology platforms including but not limited to, electronic health records (EHRs), Customer Relationship Management (CRM) platforms, digital patient engagement tools and productivity tools.
• Bilingual proficiency in English and Spanish is strongly preferred
• Experience with pediatric populations is strongly preferred

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

What We Offer

• The opportunity to support best-in-class outreach and engagement activities within a mission driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs include employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and bother exclusive employee benefits).
• Generous paid time off.