Scanning Operator

SPS; El Paso (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HCFSA, DCFSA, HSA

401k with matching

Paid Time Off

Commuter Transit and Parking

Employee recognition programs

Job summary

SPS is seeking a detail-oriented Scanning Operator to support on-site mail, scanning, and office services at our El Paso, TX location. You will manage inbound/outbound mail, handle document scanning tasks, maintain multifunction device operations, restock supplies, and assist with receptionist coverage as needed.

You’ll thrive in a structured environment, delivering accurate service with professionalism while supporting cross-functional teams and ensuring smooth day-to-day operations for a busy

Qualifications

• High School Diploma or equivalent required.
• Ability to work assigned hours as determined by manager.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to multitask and work independently.
• Basic computer proficiency and ability to learn required systems.
• Professional appearance and adherence to company policies.

Responsibilities

• Receive inbound mail and packages and sort items accurately.
• Input mail/package details into chain-of-custody software.
• Manage outgoing mail and package transactions.
• Perform shipping and receiving duties for materials and supplies.
• Notify employees upon receipt of inbound deliveries.
• Distribute mail and packages to company personnel.
• Serve as point of contact for mail and package inquiries.
• Perform daily operations of multifunction devices and replenish supplies.
• Submit work orders and maintain a neat Business Service Center.
• Monitor office supplies and assist with meeting room setups.
• Provide front-of-office reception coverage and cross-functional support.

Skills

Attention to detail

Customer service

Organization

Multitasking

Communication skills

Basic computer skills

Education

High School Diploma or equivalent

Tools

MFD equipment

Chain-of-custody software

Job description

Location: El Paso, Texas

Work Schedule: 4:00 AM – 12:30 PM

Working Days: Monday – Saturday

Work Arrangement: On-site

SPS Global is seeking a detail-oriented and service-driven Scanning Operator to support on-site business operations. This role is responsible for managing inbound and outbound mail, supporting document and scanning operations, maintaining business service center functionality, and ensuring smooth day-to-day office services delivery.

The ideal candidate thrives in a structured environment, demonstrates operational precision, and consistently delivers a high level of customer service while maintaining professionalism and efficiency.

Job Overview

The Scanning Operator provides exceptional office and mail services across multiple operational areas including inbound and outbound mail processing, shipping and receiving, business service center support, supply replenishment, multifunction device management, and light facilities support.

This role also serves as a cross-trained team member, providing reception/concierge coverage and general office support as needed to ensure uninterrupted service delivery.

Reports To

Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Mail & Shipping Operations

• Receive inbound mail and packages and sort items accurately
• Input mail/package details into chain-of-custody software
• Manage outgoing mail and package transactions
• Perform shipping and receiving duties for materials and supplies
• Notify employees upon receipt of inbound deliveries
• Distribute mail and packages to company personnel
• Serve as point of contact for mail and package inquiries

Business Service Center & Equipment Support

• Perform daily key operations of multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
• Assist with copy/print orders and monitor equipment performance
• Submit work orders as required
• Maintain the Business Service Center in a neat and organized manner

Office & Hospitality Support

• Monitor, replenish, and order office supplies (pens, paper, toner, etc.)
• Service and restock pantry, barista, conference, kitchen, and meeting areas
• Perform meeting room and conference room setups
• Assist with building occupant moves within assigned facilitiesPerform light maintenance and cleaning duties as assigned

Client Service & Cross-Functional Coverage

• Provide 5-star customer service across all communication channels
• Build professional relationships with customers and internal teams
• Maintain professionalism and composure in sensitive situations
• Provide reception/concierge (front-of-office) coverage as needed
• Train backup personnel and provide guidance on policies and procedures
• Proactively seek additional work during downtime

What We’re Looking For

Required

• High School Diploma or equivalent
• Ability to work assigned hours as determined by manager
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Ability to multitask and work independently
• Basic computer proficiency and ability to learn required systems
• Professional appearance and adherence to company policies

Preferred

• 1+ years of related work experience
• Working knowledge of MFD equipment
• Experience with shipping and receiving procedures
• Ability to validate packing slips and ensure material accuracy

Competencies

• Strong customer service orientation
• Attention to detail and operational accuracy
• Organizational and multitasking capability
• Independent work ethic and accountability
• Problem-solving ability
• Professional demeanor

Physical Requirements

• Ability to lift or move 40 lbs. or greater frequently
• Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery

Travel

None or negligible

What We Offer

• Career Growth: Opportunities to develop operational expertise across mail, scanning, and office services.
• Learning & Development: A culture that promotes continuous skill development and operational excellence.
• We Recognize Talent: Recognition programs available across all employee levels.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
• Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Disclaimer

This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.