Scaled Onboarding Specialist

Bill.com; United States; A distancia; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Bill.com is seeking a Scaled Onboarding Specialist to guide new customers through fast, high-quality onboarding across Spend & Expense and AP/AR. You’ll activate customers during onboarding calls, establish core workflows, and enable early adoption to drive value quickly.

Join a remote-first fintech team with US offices in San Jose, CA and Draper, UT, collaborating with Sales, Success, Support, and Product to scale onboarding operations.

Formación

• 2+ years of customer-facing experience in onboarding, implementation, account management, customer success, or a similar role.
• A bachelor's degree is required.
• Experience supporting customers in fast-paced environments with strong focus on customer experience.
• Strong communication skills and ability to build trust quickly with customers.

Responsabilidades

• Meet with newly signed customers to guide them through onboarding and drive activation within the call when possible.
• Deliver a high-quality onboarding experience prioritizing speed, simplicity, and customer confidence.
• Support customers across AP/AR and Spend & Expense with setup and initial platform configuration.
• Help customers complete accounting software integrations and understand setup requirements.
• Educate customers on onboarding best practices and core workflows to ensure successful start.
• Drive early product adoption by helping customers launch quickly and use the platform effectively.
• Partner with Sales, Customer Success, Support and cross-functional teams for a smooth customer experience.

Conocimientos

Customer-facing experience

Onboarding

Account management

Communication skills

Educación

Bachelor's degree

Herramientas

Accounting software

AP/AR software

Descripción del empleo

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT - and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

As a Scaled Onboarding Specialist, you will be responsible for guiding new customers through a fast, high-quality onboarding experience across both Spend & Expense and AP/AR. This role sits at a critical point in the customer journey, helping customers get set up quickly, adopt core workflows early, and activate within the onboarding call whenever possible. You will play an important role in creating speed-to-value while delivering a strong customer experience through basic setup, accounting software integrations, best practices, and overall platform startup.

• Meet with newly signed customers to guide them through onboarding and drive activation within the call whenever possible
• Deliver a high-quality onboarding experience that prioritizes speed, simplicity, and customer confidence
• Support customers across both AP and Spend & Expense with basic setup and initial platform configuration
• Help customers complete accounting software integrations and understand key setup requirements
• Educate customers on onboarding best practices, core workflows, and how to get started successfully
• Drive early product adoption by helping customers launch quickly and use the platform effectively
• Identify customer questions, risks, or blockers in real time and work quickly to keep onboarding moving
• Partner closely with Sales, Customer Success, Support, and other cross-functional teams to ensure a smooth customer experience
• Maintain accurate system documentation and clear notes throughout the onboarding process
• Reinforce a consistent, scalable onboarding motion that supports both customer outcomes and business growth

What you'll be doing

• Manage day-to-day onboarding conversations with newly signed customers across AP/AR and S&E
• Guide customers through initial setup, integrations, and startup activities with quality and urgency
• Help customers understand how to use the platform and adopt core workflows as quickly as possible
• Deliver clear, confident communication that creates a positive and efficient onboarding experience
• Surface risks, issues, and customer needs early to help improve onboarding success
• Support organizational initiatives tied to platform adoption, activation, and scalable onboarding execution
• Contribute feedback on customer pain points, process gaps, and opportunities to improve the onboarding journey

We'd love to chat if you have:

• 2+ years of customer-facing experience in onboarding, implementation, account management, customer success, or a similar role
• A bachelor's degree
• Experience supporting customers in a fast-paced environment with a strong focus on customer experience
• Strong communication skills and the ability to build trust quickly with customers
• Experience guiding customers through setup, integrations, or product adoption conversations
• A track record of helping customers take action quickly and achieve early success
• Strong organizational skills and attention to detail in managing customer interactions and documentation
• Comfort working across multiple products, processes, and customer needs
• Experience in SaaS, fintech, or financial software is preferred
• Familiarity with AP, spend management, accounting software, or related workflows is a plus

Visa Sponsorship:

Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medi