Scaled CS Architect: Education, Automation & Renewals

Apply; Boston, Northern (MA, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Lovable in Boston is seeking a senior customer success leader for a hybrid role that blends building scalable education programs with direct account ownership. You’ll drive onboarding, adoption, and retention for a cohort of customers while designing curricula, webinars, and lifecycle communications.

You’ll own a book of hundreds of scaled accounts, guiding admins, coordinating with Support, and surfacing product insights to cross-functional teams.

Qualifications

• 6–8+ years in scaled customer success or post-sales roles with renewals.
• Experience delivering one-to-many programs at scale.
• Ability to design education content and onboarding journeys.
• Strong written and presentation skills.
• Comfort with ambiguity and shipping quickly.

Responsibilities

• Own post-purchase lifecycle communications and customer education.
• Architect Lovable's customer education academy, defining learning paths and content roadmap.
• Build and host live education sessions and turn recordings into on-demand library.
• Design the digital onboarding journey for scaled customers with sequenced communications.

Skills

Scaled success

Renewals

Curriculum design

Programs at scale

Data-driven

AI automation

Communication

Tools

AI tooling

Job description

Lovable in Boston is seeking a senior customer success leader for a hybrid role that blends building scalable education programs with direct account ownership. You’ll drive onboarding, adoption, and retention for a cohort of customers while designing curricula, webinars, and lifecycle communications.

You’ll own a book of hundreds of scaled accounts, guiding admins, coordinating with Support, and surfacing product insights to cross-functional teams.