Scale Service Technician

Kanawha Scales & Systems, LLC.; Memphis (TN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

PTO

Tuition Reimbursement

Life AD&D

PPE provided

Employee Discounts

Job summary

Kanawha Scales & Systems, LLC. in Memphis, TN is seeking a Scale Service Technician to install, calibrate, and repair industrial, laboratory, and commercial scales. This role ensures accurate measurements and compliance with industry standards while prioritizing customer satisfaction.

You will perform maintenance, diagnose issues, document service reports, and communicate with clients while following safety protocols; CDL is a plus for travel and field support.

Qualifications

• Experience installing, calibrating, and repairing scales.
• Strong troubleshooting and diagnostic abilities.
• Familiarity with ISO 9001 and NIST standards is a plus.
• Ability to read manuals and use calibration equipment.
• Valid driver's license; CDL a plus.

Responsibilities

• Install industrial, laboratory, and commercial scales per manufacturer specs.
• Perform calibration procedures to meet precision requirements.
• Conduct routine maintenance and promptly repair scales to minimize downtime.
• Inspect scales for wear and address load cells, displays, and components.
• Maintain service and calibration records and communicate with customers.
• Follow safety protocols around heavy equipment and electrical systems.
• Track tools, parts, and supplies; issue reports and certificates.

Skills

Scale installation

Calibration

Repair

Troubleshooting

Education

High school diploma

Tools

Welding (AC/DC, MIG)

Job description

Description

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a skilled Scale Service Technician for our Memphis, TN Team to ensure the accurate and reliable operation of a variety of scales used in industrial and commercial settings. This role involves installation, maintenance, calibration, and troubleshooting to guarantee precise measurements, compliance with industry standards, and customer satisfaction.

Requirements

Essential Duties and Responsibilities

• Scale Installation: Properly install and set up industrial, laboratory, and commercial scales according to manufacturer specifications.
• Calibration: Perform calibration procedures and adjust settings to meet precision requirements.
• Maintenance and Repair: Conduct routine maintenance, diagnose issues, and repair scales promptly to minimize downtime.
• Inspection: Inspect scales for wear, damage, and functionality; address issues with load cells, displays, and other components.
• Documentation: Maintain detailed service and calibration records, including certificates and service reports.
• Customer Interaction: Communicate professionally with clients regarding service requirements, estimates, and technical questions.
• Safety Compliance: Follow safety protocols when working with heavy equipment and electrical components.
• Quality Assurance: Ensure all serviced scales meet quality and regulatory standards.
• Inventory Management: Track tools, parts, and equipment; replenish supplies as needed.
• Training: Stay updated on industry best practices and scale technology advancements.

Skills and Knowledge

• Experience in scale installation, calibration, and repair.
• Strong troubleshooting and diagnostic abilities.
• Knowledge of industry standards (e.g., ISO 9001, NIST Handbook 44).
• Proficiency with calibration and measurement equipment.
• Excellent communication and customer service skills.
• Physical ability to lift up to 50 lbs and work in varied conditions.
• Valid driver’s license; Class B (or A) CDL a plus.
• AC/DC, MIG Welding experience is a plus.

Education & Experience

• High school diploma or equivalent; technical/vocational training preferred.
• 2-3 years of relevant industry experience preferred.

What We Offer

We Provide a Competitive Compensation And Benefits Package, Including

• Health Insurance: Highmark
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company-paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12 weeks) and Paternity Leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 401(k) Retirement Plan: 4% employer match
• Paid Time Off (PTO)
• Company-provided PPE
• Employee discounts on products and services
• Networking and professional development opportunities

Working Conditions

Working Conditions

• Evening and weekend work
• Working outdoors and in various environmental conditions
• Operating in and around industrial facilities across a wide range of industries
• Interacting with challenging stakeholders
• Performing tasks outside normal office hours, which may occasionally be done remotely

Additional Information

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary Description

$24/hr - $28/hr

Notice of AI Use in Job Application Review

Kanawha Scales & Systems is committed to a fair, efficient, and consistent hiring process. As part of that process, we may use artificial intelligence (AI) to help our recruiting team organize, summarize, and analyze the information you provide, including your resume, application responses, and other materials you submit. AI may be used to highlight relevant skills and experience and to compare your qualifications with the requirements of the role. These tools support our recruiters and hiring managers. They do not make hiring decisions. Every hiring decision is made by people on our team.