Scale Service Technician

Socket.dev; Harrison (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance: Highmark

Dental and Vision Plans

401(k) Retirement Plan

Paid Time Off (PTO)

Company-provided PPE

Educational and Tuition Reimbursement

Maternity/Paternity Leave

Employee Assistance Program

Job summary

Kanawha Scales & Systems (KSS) is seeking a skilled Scale Service Technician for the Harrison, OH area. You will install, calibrate, repair, and troubleshoot a range of industrial and commercial scales to ensure precise measurements and compliance with standards.

The role requires strong customer communication, record-keeping, and adherence to safety protocols. A high school diploma with technical training and 2–3 years of related experience is preferred; CDL is a plus.

Qualifications

• Experience in scale installation, calibration, and repair.
• Strong troubleshooting and diagnostic abilities.
• Knowledge of ISO 9001 and NIST Handbook 44.
• Proficiency with calibration and measurement equipment.
• Excellent communication and customer service skills.
• Physical ability to lift up to 50 lbs and work in varied conditions.
• Valid driver’s license; CDL a plus.
• AC/DC, MIG welding experience is required.

Responsibilities

• Install and set up industrial, laboratory, and commercial scales.
• Perform calibration procedures and adjust settings for precision.
• Maintain routine maintenance and diagnose/repair scales.
• Inspect scales for wear, damage and functionality; address component issues.
• Maintain service and calibration records and reports.
• Communicate effectively with clients about service needs and estimates.
• Follow safety protocols when working with heavy equipment and electrical components.
• Ensure scales meet quality and regulatory standards.
• Track tools and parts; replenish supplies as needed.
• Stay updated on scale technology advancements.

Skills

Scale installation

Scale calibration

Scale repair

Troubleshooting

Industry standards

Calibration equipment

Communication

Driving

Welding

Education

High school diploma

Technical/vocational training

Tools

Calibration equipment

Job description

Description

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a skilled Scale Service Technician for our Harrison, OH team, to ensure the accurate and reliable operation of a variety of scales used in industrial and commercial settings. This role involves installation, maintenance, calibration, and troubleshooting to guarantee precise measurements, compliance with industry standards, and customer satisfaction.

Requirements

Essential Duties and Responsibilities

• Scale Installation: Properly install and set up industrial, laboratory, and commercial scales according to manufacturer specifications.
• Calibration: Perform calibration procedures and adjust settings to meet precision requirements.
• Maintenance and Repair: Conduct routine maintenance, diagnose issues, and repair scales promptly to minimize downtime.
• Inspection: Inspect scales for wear, damage, and functionality; address issues with load cells, displays, and other components.
• Documentation: Maintain detailed service and calibration records, including certificates and service reports.
• Customer Interaction: Communicate professionally with clients regarding service requirements, estimates, and technical questions.
• Safety Compliance: Follow safety protocols when working with heavy equipment and electrical components.
• Quality Assurance: Ensure all serviced scales meet quality and regulatory standards.
• Inventory Management: Track tools, parts, and equipment; replenish supplies as needed.
• Training: Stay updated on industry best practices and scale technology advancements.

Skills and Knowledge

• Experience in scale installation, calibration, and repair.
• Strong troubleshooting and diagnostic abilities.
• Knowledge of industry standards (e.g., ISO 9001, NIST Handbook 44).
• Proficiency with calibration and measurement equipment.
• Excellent communication and customer service skills.
• Physical ability to lift up to 50 lbs and work in varied conditions.
• Valid driver’s license; Class B (or A) CDL a plus.
• AC/DC, MIG Welding experience is required.

Education & Experience

• High school diploma or equivalent; technical/vocational training preferred.
• 2–3 years of relevant industry experience preferred.

What We Offer

We provide a competitive compensation and benefits package, including:

• Health Insurance: Highmark
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company-paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12 weeks) and Paternity Leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 401(k) Retirement Plan: 4% employer match
• Paid Time Off (PTO)
• Company-provided PPE
• Employee discounts on products and services
• Networking and professional development opportunities

Working Conditions

The nature of the industrial weighing business is 24/7/365, and the Scale Service Technician must be prepared to support operations as needed. Special working conditions include:

• Evening and weekend work
• Working outdoors and in various environmental conditions
• Operating in and around industrial facilities across a wide range of industries
• Interacting with challenging stakeholders
• Performing tasks outside normal office hours, which may occasionally be done remotely

Additional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.