Scale Dispatcher

AMP; Portsmouth (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

AMP is hiring a Scale Dispatcher to work onsite in Portsmouth, Virginia. You will weigh trucks, log transactions, and prepare daily scale logs to support efficient operations in a fast-paced environment.

In this role, you will coordinate scale operations, answer customer inquiries, process quotes, and manage scheduling and billing documentation. The ideal candidate has strong data-entry skills and excellent communication to keep routes and shipments moving smoothly.

Qualifications

• Operate scale program software including PARADIGM.
• Accurately weigh inbound and outbound trucks and log data.
• Prepare daily scale logs and reports.

Responsibilities

• Operate scale software and log transactions.
• Weigh inbound and outbound trucks and log data accurately.
• Prepare daily scale logs and reports.
• Plan routes and adjust for next day.
• Assign paperwork to drivers and close out routes.
• Enter tickets and route data for operations.
• Answer phones for scale operations and inquiries.
• Respond to emails regarding service and scheduling.
• Provide quotes and coordinate containers and exports.
• Schedule appointments for materials and services.
• Ensure shipping paperwork is complete and accurate.
• Enter service requests and purchase orders for billing.

Skills

Scale software

Data entry

Customer service

Routing & scheduling

Billing

Communication

Tools

PARADIGM

Job description

AMP is applying AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste. AMP gives waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations. With hundreds of deployments across North America, Asia, and Europe, AMP's technology offers a transformational solution to waste sortation and changes the fundamental economics of recycling.

Headquartered in Louisville, Colorado, the Denver Post and BuiltIn Colorado have recognized AMP as one of the state's top workplaces. AMP has operations and career opportunities outside of Atlanta, Cleveland, Portsmouth, Virginia, and Europe. We're fostering an environment where passionate individuals can grow and create impact. We seek unconventional thinkers to join our mission to enable a world without waste; at AMP, your contributions have meaning and can spur change. With backing from top-tier investors and national recognition including North American Cleantech Company of the Year, we're always seeking ways to better our operations, raising the bar on innovation, and looking to collaborate and improve in what we do. Learn more at AMPSortation.com.

AMP is applying AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste. AMP gives waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations. AMP's technology offers a transformational solution to waste sortation and changes the fundamental economics of recycling.

Headquartered in Louisville, Colorado, the Denver Post and BuiltIn Colorado have recognized AMP as one of the state's top workplaces. AMP operates and offers career opportunities in the Atlanta, Cleveland, Portsmouth, VA, and Commerce City, CO regions, as well as across Europe. We're fostering an environment where passionate individuals can grow and create impact. We seek unconventional thinkers to join our mission to enable a world without waste; at AMP, your contributions have meaning and can spur change. With backing from top-tier investors and national recognition including North American Cleantech Company of the Year, we're always seeking ways to better our operations, raising the bar on innovation, and looking to collaborate and improve in what we do. Learn more at amsortation.com.

AMP is hiring a Scale Dispatcher to work onsite in Portsmouth, Virginia.

Essential Job Functions

Scale Operations & Dispatch

• Learn and operate scale program software including "PARADIGM"
• Weigh inbound and outbound trucks and accurately record transaction data
• Prepare daily scale logs and operational reports
• Set roll-off and tractor-trailer routes for the following day and adjust routes as needed
• Obtain and assign daily paperwork/work orders for tractor-trailer drivers
• Close out roll-off and tractor-trailer routes from the previous day
• Ensure all routes are closed accurately for bi-monthly billing cycles
• Enter tickets and route data for roll-off and tractor-trailer operations
• Input overnight and weekend vehicle activity and maintain night driver logs
• Monitor facility camera systems as required
• Communicate with plant personnel to ensure proper loading of materials

Customer Service & Communication

• Answer phones for scale operations, sales inquiries, and customer support
• Respond to emails regarding service requests, orders, and scheduling
• Direct pricing and sales inquiries to appropriate contacts
• Develop knowledge of the customer base and proactively support scheduling and coordination
• Enter new services and arrange additional containers as requested
• Prepare and distribute customer quotes
• Schedule appointments for outgoing materials, exports, and customer services

Billing, Documentation & Reporting

• Ensure shipping and receiving paperwork is accurate and complete
• Enter service requests, sales orders, and purchase orders for billing