Scale & Delivery Lead, Clinical Operations

Daymark Health Inc.; United States; Remote; USD 120,000 - 140,000; Full time

Job summary

Daymark Health is seeking an operations leader to scale its care delivery model across markets and service lines. You will translate strategy into execution across clinical operations, product, and market teams, driving scalable workflows and reliable care delivery as the company grows.

You will diagnose operational problems, build repeatable processes, and partner with others to ensure smooth launches and ongoing improvements across markets, systems, and vendors.

Qualifications

• Experience in healthcare operations, clinical operations, or care delivery environments.
• Exposure to market launches, implementations, or scaling operations (healthcare preferred).
• Strong process documentation and workflow design skills.
• Startup or high-growth experience is a plus.

Responsibilities

• Design and operationalize the infrastructure required for new markets and service lines, including vendor setup, tooling, and operational workflows.
• Translate care model standards into operational workflows and ensure that care delivery workflows, documentation standards, and operational processes are ready for launch.
• Support go-live stabilization and capture operational learnings to strengthen future launch playbooks.
• Help to translate operational design into real-world implementation across teams, systems, and vendors.
• Identify gaps beyond launch readiness and take ownership of solving them, even when they fall outside defined swim lanes.
• Translate the care model into scalable operational workflows and ensure they are reflected in the tools and systems our teams rely on every day.
• Drive improvements across care delivery workflows, enrollment operations, and cross-team coordination, including how work moves between teams
• Diagnose operational friction and implement solutions that strengthen care team reliability and efficiency. Explore new opportunities to improve how care is delivered, even beyond current workflows.
• Partner with Product to embed workflows into the tools and systems our teams use, including documentation, task management, and scheduling.
• Build the operational infrastructure that enables consistent execution across markets by driving operational review cadences, ensuring KPIs have clear ownership, identifying execution drift, and taking on emerging operational priorities as the company evolves.

Skills

Healthcare operations

Market launches

Process documentation

Startup experience

Job description

Daymark Health is seeking an operations leader to scale its care delivery model across markets and service lines. You will translate strategy into execution across clinical operations, product, and market teams, driving scalable workflows and reliable care delivery as the company grows.

You will diagnose operational problems, build repeatable processes, and partner with others to ensure smooth launches and ongoing improvements across markets, systems, and vendors.