Savannah Financial Services Representative (Part-Time)

MassMarkets; Savannah (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking motivated and energetic individuals for the part-time role of Financial Services Representative. In this customer-focused position, you will assist bank customers with inquiries, provide product information, and ensure excellent service delivery. Ideal candidates will possess strong communication skills, a customer-oriented mindset, and the ability to multitask in a fast-paced environment. This role offers competitive pay and a supportive work culture, making it a great opportunity for those looking to grow in the financial services sector.

Benefits

Paid Time Off (PTO)

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Excellent communication and organizational skills are essential.

Responsibilities

• Handle inbound customer calls and resolve issues professionally.
• Create and maintain customer CRM records accurately.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Orientation

Organizational Skills

Typing Speed (20+ WPM)

Education

High School Diploma or Equivalent

Tools

Microsoft Office

CRM Software

Job description

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Position Overview

FINANCIAL SERVICES REPRESENTATIVE (PART-TIME)

We are hiring customer service representatives to support inbound and outbound customer service projects for Financial Services clients. We seek qualified professionals committed to providing world-class service to members, employees, and communities.

In this role, you will work directly with bank customers, providing product and account information, resolving issues, and answering questions regarding bank processes. Candidates should have excellent communication skills, be eager to learn, and highly reliable.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Salary

$11.10 - $16.10 / hour

Responsibilities

• Handle inbound customer calls courteously and professionally, including email and live chat
• Listen to customers, understand their needs, and resolve issues
• Escalate issues as needed
• Ensure first call resolution
• Follow client processes and perform tasks courteously and professionally
• Use knowledge base and training to answer questions accurately
• Create and maintain customer CRM records
• Document call resolutions accurately
• Follow confidentiality requirements and scripts/policies
• Adhere to attendance and training requirements

Qualifications

We encourage positive, driven, and confident applicants. Ideal candidates are motivated, energetic, and dedicated.

• Must be 18+ years old
• High school diploma or equivalent
• Excellent organizational and communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer-oriented, empathetic, patient
• Ability to multitask and self-manage
• Team-oriented and adaptable to fast-paced environments
• Strong interpersonal skills

Preferred (Not Required)

• 1+ year in customer service or related fields
• State or Federal work experience

Benefits & Compensation

We value your contributions and offer competitive pay, benefits, and incentives, including PTO, bonuses, health coverage, retirement plans, disability, life insurance, career growth, and a fun work environment.

Physical & Employment Conditions

This is a sedentary role in a professional environment. Must be authorized to work, willing to undergo background/security checks and drug screening. Reasonable accommodations are available per ADA policies.

Equal Opportunity

We embrace diversity and are committed to an inclusive, discrimination-free workplace. All employment decisions are based on merit and qualifications.

About MCI

MCI provides industry-leading solutions in customer experience, business process outsourcing, IT services, and more, with a global presence and a focus on innovation and growth.