Satellite Operations Technician

FALL CREEK FARM & NURSERY; Orlando (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

Join a dynamic team as an AISR Operations Technician, where you'll play a crucial role in supporting satellite and network operations. This position offers the chance to work with cutting-edge technology, ensuring the stability and performance of global satellite communications. You'll be responsible for monitoring and troubleshooting network issues, providing critical support to users, and maintaining operational excellence. If you have a passion for technology and a commitment to excellence, this is an exciting opportunity to make a significant impact in a collaborative environment. Embrace the challenge and be part of a team that values integrity and innovation!

Qualifications

• 5+ years of experience in network operations and support.
• Active DoD Top Secret security clearance required.

Responsibilities

• Monitor network performance and provide customer support.
• Resolve network issues and manage service interruptions.

Skills

Network Troubleshooting

Analytical Skills

Problem-Solving

Communication Skills

TCP/IP Management

Team Collaboration

Education

High School Diploma or GED

Associates Degree or higher

Tools

ViaSat SAM/NMS

Remedy (Trouble Ticket System)

Microsoft Office Suite

Job description

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi-orbit end-to-end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage. The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.

AISR Operations Technician, Tier 1

Onsite from MacDill AFB in Tampa, FL

Position Summary

The AISR Operations Center Technician will provide tier 1 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with transport of full motion video to remote sites. The Technician will provide daily operational support for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician's tasking will include shift work including some weekends and holidays. Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner and provide end user training where required.

Primary Job Responsibilities

• Continuously monitor network and space segment performance to provide customer support as required
• Monitor and report on the quality of user Full Motion Video (FMV)
• Support and escalate user network issues to appropriate offices
• Track and manage automated service interruptions for the network user awareness
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
• Monitor ViaSat equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead
• Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead
• Support user access and troubleshoot ViaSat KuSS and KaSS remotes
• Prepare reports on network utilization, performance, and activity as required
• Open and track trouble tickets as required to resolve network or terminal issues
• Isolate and correct network faults using network management tools (ViaSat SAM/NMS)
• Manage service restoration activities and track/update trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel
• Provide testing and implementation support of new software releases for deployed network equipment
• Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration, or testing.
• Maintain timely and accurate helpdesk records using the ticket management system

Required Qualifications

• High School Diploma or GED, Associates or higher preferred
• At least 5 years of applicable experience
• Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
• Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts
• Knowledge of the principles, methods, and techniques used in network troubleshooting and support
• Knowledge of computer network facilities, current computer platforms, operating systems, applications, security methods, and network management tools
• Understanding of current principles, practices, technologies, and products for network design, installation, management, and support
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently, as well as cooperatively, in a team-oriented environment
• Successfully interact with all levels of management, other IT professionals, and end users
• Strong analytic and problem-solving skills

Qualification Preferences

• IP Routing
• Microsoft Office suite
• Trouble ticket tracking
• Technical certification (CCNA, CCDA, CCNP, or CCDP)
• Security+ certification

The base salary range for this full-time position is $75,000.00 - $80,000.00 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.

An Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.